Use Merge Fields in Workspace Rule (1 Comment)
Topic by Eric SimonsenI am wondering if there is a way to create a Workspace Rule that will allow me to combine the values of a couple of different fields into a specific field. I have a couple of...
View ArticleMemory/RAM Usage (16 Comments)
Topic by Marv FerrerWe have been experiencing some RAM issues with our November 2014 release. We recently upgraded. When we create/open incidents, the RightNow.CX.exe process RAM usages increase...
View ArticleShowing custom report on customer portal page (9 Comments)
Topic by Vikash PatelHello Team,I have created custom report in agent desktop. I want to show the same report on customer portal page with the search filter. I am looking for PHP page code to resolve...
View ArticleGet Providence name in Add in (2 Comments)
Topic by Tony WilliamI am trying to get the Providence name for an integration in an addin I am getting the Id from the contact object, is it possible to get the Providence name in any way, if possible...
View ArticleAdd or Change Channels (1 Comment)
Topic by eyespike1ContentHi I am looking to add a new Channel "SMS" to the list of existing Channels. Phone, Fax, Email etc.New Channel is grayed out for everything but Community.Is it possible to add...
View ArticleHow to add distribution lists (Configuration->Site...
Topic by J Smithi have created a CPM to send email to external contact with attachments, is this possible to add distribution lists instead of email address?$email_1 = "***"; instead of adding email...
View ArticleFocusing RNT Console when screenpop is called from Third-Party program (1...
Topic by swathi cherukuriContentHi All,We have a setup to call screenpop URL to open report.This call is happening from third-party program.It is working properly.Here one problem arises,After loading...
View ArticleIs there a way to "Mirror" agents account details?
Topic by Joe PowellContentNot sure if this is possible or something for the idea lab - We have a number of queues that are assigned agents. OSC admin get requests regularly to MIRROR other agent...
View ArticleUse custom object field value (URL) in a browser control
Topic by David WrightHi - I might be missing something very obvious but is it possible to use the value from a custom object (text) field to display in a workspace browser control (e.g. field value =...
View Articlescreen pop by caller id (2 Comments)
Topic by Beny LeeHI there,My client would like to use screen pop to integrate their existing CTI for following scenario.1. CTI agent will issue http-gets and bring in call id (phone number).2. CX agent...
View ArticleConfirmation pop up
Topic by Marco CanadaContentHello,I am trying to find a way to run a rule on the incident workspace, but before the rule runs I would like to get confirmation from the user.. "Are you sure you want to...
View ArticleNeed to Create Custom Menu field though custom Object
Topic by Vikash PatelHello Team,I have a requirement, where I have to create 80 custom menu filed though custom object and these field should have direct relationship with an incident. Please suggest...
View ArticleSSO - how to regenerate a new SAML entity ID for OSvC instance? (2 Comments)
Topic by theguyAccording to Oracle support, since Feb 2016 release, oracle is enabling customer to regenerate/change entity ID (identifier) for SSO SAML request in case some of the IdP does not like...
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Associating a CO to the incidents table (11 Comments)
Topic by Nigel OliverContentHi AllI'm fairly new to CO's and we have created one that stores 5 columns and I want to associate this CO to the incidents table so we can show the CO fields on the...
View ArticlePropose Incident as Answer workspace (2 Comments)
Topic by Christos SklavenitisContentHi All,I'm wondering whether the workspace/window that pops up when a staff member click 'Propose' can be edited at all. For our purposes, we don't need or want...
View ArticlePaste greyed out in context menu (1 Comment)
Topic by Ryan SummersContentSeveral users are reporting that when they try to right-click and paste, the paste option will be greyed out. Testing appears to confirm this, but it appears to vary by...
View ArticleAssets - import wizard (1 Comment)
Topic by Simon EcclesHiI wondered if someone might be able to help me. I have approximately 12,000 asset records in Service Cloud. We use these to manage returns from customers. I now need to add some...
View ArticleUniversal CTI Solutions? (2 Comments)
Topic by jimmySFSFAnyone have a good solution they are using to help queue Telephone and email (and chat if possible?). I would like to know! Thanks! Jimmy
View ArticleUsing RN with CISCO? (18 Comments)
Topic by Keith SHiWe are looking at moving to using Cisco for our call centre and would be interested in any feedback on integrating RightNow with Cisco System’s ICM platform for CTI and Voice. We...
View ArticleLimiting user sessions (3 Comments)
Topic by Tim RitchieWe need to limit the number of daily concurrent users but I cannot see how to do this.All I have been able to find is the below.Can anyone advise how to do this...
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