Quantcast
Channel: Discussion Forum > Agent Desktop and Configuration
Viewing all articles
Browse latest Browse all 2270

Propose Incident as Answer workspace (2 Comments)

$
0
0

Topic by Christos Sklavenitis

Content

Hi All,

I'm wondering whether the workspace/window that pops up when a staff member click 'Propose' can be edited at all.  For our purposes, we don't need or want staff designating categories and products, but rather just worrying about content.  We have knowledge managers who can address the former.   I simply haven't figured out whether that workspace is configurable (so that, for example, I can remove the 'Products & Categories' tab entirely, or perhaps have it appear conditionally) and if so, where to find it to configure it!

 

 

File

propose workspace.png(46KB)

Viewing all articles
Browse latest Browse all 2270

Trending Articles