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Dynamic Agent Desktop Cookbook
Topic by JensWelcome to the Dynamic Agent Desktop Cookbook! Many of you are already familiar with the Analytics Cookbook, which we launched last year. We are now very excited to also launch a cookbook...
View ArticleNew Mailbox - Update sequence produces gap (3 Comments)
Topic by Lisa RichardsContentHi all. We have attempted to create a new service mailbox but are receiving the error message "Update sequence produces gap". Can anyone explain what this error message...
View ArticleDifferent reports to show to different people in same profile (1 Comment)
Topic by Shaina Spitzer YakontHi, I have 2 users who are in the same profile as their permissions and behaviours are the same. However, I need each user to see a different report and to NOT see the...
View ArticleBUI is not updating properly (2 Comments)
Topic by Padma Prabha VaradarajanContentHi When I am updating changes for BUI Workspace in Agent Desktop, and relogin to BUI, I couldn't see the changes there.Tried doing clear cache multiple times,...
View ArticleSort SLAs in alphabetical order? (2 Comments)
Topic by Kurt HelfrichWe have over 2000 SLAs defined in our system. As new ones are added, they just add to the end of the list. As a consequence, we have a lot of them out of alphabetical order....
View ArticleMultiple email connected to service mailbox to create incidents (1 Comment)
Topic by Ashutosh GargContentHi,How can we connect my multiple (let's say 25) company mailboxes to one oracle service mailbox so that email sent to those mailboxes will route to one oracle service...
View ArticleBrowser UI Agent SSO not logging in (3 Comments)
Topic by Duncan TaylorContentI've gotten SSO working to download and log in the agent through the .NET client but when i have relay state set to agentweb, it will redirect to the agentweb login screen...
View ArticleCan I Compare Two Fields in Workspace Rules (2 Comments)
Topic by Andy TownshendContentI am attempting to use workspace rules to validate data. - In one column I have multiple fields of user-entered data, collected at ticket submission - In a second column...
View ArticleData Lifecycle Policies component not visible in AgentBrowser UI & Console (3...
Topic by VenkatContentHi,I am trying to enable "Data LifeCycle Management" component. I followed below stepsAdd the Data Lifecycle Policies component to the navigation set. The component is found in...
View ArticleBUI Extension Intermittently Refuses to Load (2 Comments)
Topic by Mike WaldronI have a real-world, multi-file BUI workspace extension that's not loading for me. In Chrome's developer tools, under the Application tab → Cache Storage → OSVC-Extension-Cache,...
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