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May 2015 Release and Windows 10
Topic by Marv FerrerContentWe recently upgraded to May 15 release. For some reason, we are encountering an error when logging in using our Windows 10 machines. It used to work fine when we were in Nov...
View ArticleShared Email (2 Comments)
Topic by Tony WilliamCan any one tell where can i find documentation about email sharing enable / disable for contact creation I know this can be done but dont know where should i do this in the...
View ArticleMitel or TAPI integration with RightNow? (3 Comments)
Topic by Damon Betlow Anyone successfully integrate a Mitel phone system with RightNow?I've gotten TAPI agents to work with Outlook and NetSuite, but hoping we can have the screen pop open up the...
View Articletrying to get emails from Distribution list in CPM
Topic by J SmithContenti have created a distribution list in RNT Console trying to get those email address in CPM to use them in MailMessage, i am using this code but it is not working.$roql_result_set...
View ArticleAdd attachment to incident using .net code (4 Comments)
Topic by Tony WilliamContentI am trying to add attachment using the details in the document to an incident I am getting an error : Error 3 Cannot implicitly convert type...
View ArticleLogin contact id's (1 Comment)
Topic by Muthulakshmi MuthaiahHi All,Could we set multiple login for the same contact.For Ex.,we have a requirement like one contact(priya) has been associated with two organizations(XYZ & ABC)...
View ArticleRich Text Editor for custom field
Topic by John LContentIs it possible to use a Rich Text WYSIWYG editor on a workspace for a custom field?VersionFEB 2016
View Articlemail is not getting delivered to mailbox
Topic by J SmithContentI have created a custom process to send email with attachments which working fine when i pass an email address to $mm->To->EmailAddresses but mail is not getting delivered...
View ArticleIncident Number as parameter in a link in Message Template
Topic by veillardContentHello,I want to create a link that has the incident number as parameter (such as: https://project.prodigious.com/survey/process.php?incidentnumber=[Incendent number]). I want to...
View ArticleWarning message before activating hyperlink
Topic by Mohammed OsmaniContentHi, Is it possible to create a rule to first show a warning message to agent in Agent Desktop when he click on hyperlink, before actually opening the hyperlink site in...
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How to change Password Reset/where do I find this config setting? (5 Comments)
Topic by Pramod VContentHi All,I am trying to alter html of password reset for Staff Accounts. I searched in Config settings and did not find any relevant key-value pair.Is this something that has to...
View ArticleIncident font size after SP 16501sp4r17 (2 Comments)
Topic by Richard KeevilContentSo it appears that something changed last night as all incidents are now opening with enlarged font on the Incident thread, and when responding the text in the response...
View ArticleSSO using external IdP on Login window (1 Comment)
Topic by Luis MeloContentHi all,We configured SSO for staff members to log into the dynamic agent desktop using an embedded page from an external identity provider (IdP) in the OSvC login...
View ArticleScreen pop functionality (2 Comments)
Topic by Sven LeeHi All.I want to realize screen pop functionality.When a customer(contact) gives a call to the agent, then RNT pop up a screen which can show an editor or a report about this...
View ArticleCustom Object Generates menu - filter? (7 Comments)
Topic by Charlie Mopps I've got a custom object that generates a menu. This is NOT a menu custom object. Instead it's a full table, and the "generates menu" option is checked. When selecting a this...
View ArticleCheck if data already exists
Topic by Anand MohanContentHi,I have a custom object 'Findings' and I have the 'Organization' primary object. They have a M:N relationship. One organization can be associated to many Findings and...
View ArticleWhat is the preferred option between custom fields and system attributes
Topic by naveen samineniHi ,I have requirement of creating around 100 new fields in standard objects. Just want suggestion of expert whether i need to use custom fields or system attributes.I found...
View ArticleChange position of default No Value field in dropdowns
Topic by Hanna Abi AklHello dears,Is it possible to move the default "No Value" field that automatically appears for dropdown fields up or down? (i.e., place it under another option)? Since it always...
View ArticleDecrease window size of drop down menu fields
Topic by Hanna Abi AklHello dears,Is there a way to decrease the window size of drop down menu fields to the size of the largest option in the list? Since having a large window size in a view spanning...
View ArticlePass agent login id in workspace hyperlink url
Topic by Tony WilliamHi all,How can we pass a current login user id in the url on workspace hyperlink control, i am able to pass the object specific values in url but in this requirement i want to pass...
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