Channel: Discussion Forum > Agent Desktop and Configuration

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mail is not getting delivered to mailbox

October 20, 2016, 9:36 am

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Topic by J Smith

Content

I have created a custom process to send email with attachments which working fine when i pass an email address to $mm->To->EmailAddresses but mail is not getting delivered when i am passing mailbox address instead of email address.

I tried to send email directly to mail box and mail got delivered, please check my code below and suggest what i am missing in this code.

Version

May 2016

Code Block

<?
/*
* CPMObjectEventHandler: attachment_ca
* Package: RN
* Objects: Incident
* Actions: Create, Update
* Version: 1.2
*/
use \RightNow\Connect\v1_2 as RNCPHP;
use \RightNow\CPM\v1 as RNCPM;

class attachment_ca implements RNCPM\ObjectEventHandler
{
public static function apply($run_mode, $action, $obj, $n_cycles) 
{

$inc_ref = $obj->ReferenceNumber;
$email_1 = "noreply@custhelp.com";
$thread_array = $obj->Threads;
if($thread_array)
{
for($i = 0; $i < count($thread_array); ++$i)
{
$message = $message.$thread_array[$i]->Text."<br>";
}
}
try 
{
$j=0;
$mm = new RNCPHP\MailMessage();
$mm->To->EmailAddresses = array($email_1);
$mm->Subject = $Subject." ## ".$inc_ref." ## ";
$mm->Body->Text = $message;
$mm->Body->Html = $message;
if(!empty($obj->FileAttachments)) {
    $mm->FileAttachments = new RNCPHP\FileAttachmentArray();
    foreach ($obj->FileAttachments as $key => $file) {
        $mm->FileAttachments[$j] = $file; 
        $j++;
    }
}
$mm->send();
if($mm->Status->Sent)
{
echo "Sent1";
}
else
{
echo "Not Sent";
}
}
catch ( Exception $err )
{
echo "<br><b>Exception</b>: line ".__LINE__.": ".$err->getMessage()."</br>";
}
if($mm->Status->Sent)
{
echo "Sent2";
}
else
{
echo "Not Sent";
}
}
}
/*
***CPM test harness****
*/
class attachment_ca_TestHarness implements RNCPM\ObjectEventHandler_TestHarness 
{
static $incident = NULL;
static $incident_new = NULL;

public static function setup()
{
$incident = RNCPHP\Incident::fetch(1593229);
static::$incident_new = $incident;
return;
}

public static function fetchObject( $action, $object_type )
{
return static::$incident_new;
}

public static function validate( $action, $object )
{
return true;
}

public static function cleanup()
{
return;
}
}
?>

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