Screen POP feature - Desktop Agent (1 Comment)
Topic by Walid SarkisHello,I am using the screen pop feature while calling the url : "http://localhost:3333/screenpop?t=editor&recordType=5&id=544" can i add a second parameter to the url like...
View ArticleProfile Change notification (3 Comments)
Topic by Mohana Gopal SelvamHi Gurus,Our client working in shifts, like some people handling email one week, some people handling phone calls one week. By end of this week supervisor will decide who is...
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Tab Set Summary Panel
Topic by Kieran SmitContentHi there,I have recently discovered the magic of the Summary Panel height and threshold options in the workspace editor. However, I would like to apply these settings to...
View ArticleCan i restrict exporting of contact information? (1 Comment)
Topic by Nicki MayersHiFollowing on from a discussion about data protection i want to be able to restrict my users from being able to export contact data. They would rarely do this but I want to make...
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Custom Object Deploy cannot be Initiated (1 Comment)
Topic by Rasheed AhamedContentWhy this popup message stating "Deploy cannot be Initiated" is being shown up when I try to deploy a Custom Object created?VersionOracle Service Cloud May 2016Image
View ArticleEmail Auto response channel allocation
Topic by Monish KawliContentHi,Can we set channel allocation 'Email Service' when system sends auto response to customer? Currently system sets as 'No channel' for auto response.Please find position...
View ArticleExtended Holiday Hours - Response Requirements (1 Comment)
Topic by Erin WilliamsContentDuring the holidays, our contact center has periods where we extend our operating hours. Is there a way to create temporary Response Requirements? Or another way to do...
View ArticleUnable to append right-now fields to Public mail API in Mail body
Topic by Mithun GContentHi ,Requirement - Using Custom scriptMail content for email notification is stored in custom object , from where email content is retrived and sent in mail using Public mail api...
View Articleindex out of Bounds exception (2 Comments)
Topic by Keerthi KalyanContentHi All, We are getting Index out of range exception, when trying to change contact lookup field multiple times in incident. any help will be greatly...
View ArticleHow do I specify an Organization when importing Contacts? (4 Comments)
Topic by Drew StephensContentI am trying to import a list of Contacts into the Service Portal and would like to include the Organization associated with the Contact. My problem is how to identify the...
View ArticleIs it possible to remove login help from agent desktop console?
Topic by Muthulakshmi MuthaiahHi All,Is it possible to remove the login help from the agent desktop console? Thanks,Muthu Edited by eleep to have a more specific subject title.
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Message templates - remove borders (3 Comments)
Topic by Simon EcclesContentHi all,I am hoping there may be a quick way for me to remove the borders from the message templates?We have just activated these for the first time replacing the old message...
View ArticleThe Data Import Wizard and Marketing Promotions (2 Comments)
Topic by Nick LContentI'm trying to figure the best way to do this...Our front-line staff uses the Contact workspace as a dashboard when servicing our members. We'd like to inform our staff...
View ArticleSet Answer Copy Default Values (3 Comments)
Topic by Douglas BowmanContentIs there a way to set the default values for "Status" and "Access Level" in the "Copy Answer" window?VersionOracle Service Cloud August 2015
View ArticleShared Email (6 Comments)
Topic by Tony WilliamCan any one tell where can i find documentation about email sharing enable / disable for contact creation I know this can be done but dont know where should i do this in the...
View Articletwo separate, perplexing log-in errors (3 Comments)
Topic by Christos SklavenitisContentPrefatory Note: I've combed the knowledge base and looked at answer links sent to me by Support which supposedly address this issue, but the issue persists. So,...
View ArticleWarning message before activating hyperlink (1 Comment)
Topic by Mohammed OsmaniContentHi, Is it possible to create a rule to first show a warning message to agent in Agent Desktop when he click on hyperlink, before actually opening the hyperlink site in...
View ArticleIncident Number as parameter in a link in Message Template (2 Comments)
Topic by veillardContentHello,I want to create a link that has the incident number as parameter (such as: https://project.prodigious.com/survey/process.php?incidentnumber=[Incendent number]). I want to...
View ArticleConfiguring Outlook Appointment to point to a particular calendar (1 Comment)
Topic by SRHiI am wondering if it's possible to configure the Outlook Appointment button, so that when you click to create an appointment, you can set which calendar opens up. I want to link the...
View ArticleCan a rule trigger when the contact for an incident changes? (1 Comment)
Topic by Sean O'LoughlinContentI'm working on the rollout of RightNow for my company and am configuring some final rules to ensure all the needed notifications are sent out. We are doing things a bit...
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