Topic by Joe Powell
Content
Not sure if this is possible or something for the idea lab - We have a number of queues that are assigned agents. OSC admin get requests regularly to MIRROR other agent access. Example - Agent 1 has access to Depts 12345 and queues A,B,C,G,H,K, Z - new agent needs access to same! Highlight agent 1 - copy/mirror their details to new agent account.