Topic by Simon Eccles
Hi
I wondered if someone might be able to help me. I have approximately 12,000 asset records in Service Cloud. We use these to manage returns from customers. I now need to add some extra information to these asset records and I've created the additional fields which has all gone fine...
However, when I am uploading the updated records into Service Cloud, it is creating a brand new record for that Asset, rather than updating the data against the original record.
Before beginning the upload, I have selected 'update existing data' under the duplicate records option. Surely this should just add the additional information to the existing assets?
Many thanks
Simon