Error generating PDF in embedded Internet Explorer from workspace
Topic by Jaqueline JanosiContentWe have an issue generating PDF in an embedded IE explorer (CPQ integration). Please see attached error message.The PDF displayed normally on the same computer if I open...
View ArticleAssigning an incident record from incident report (3 Comments)
Topic by UmerContentI need to assign an incident record from the incident report by clicking on 'Assign' OOTB button. Currently, when I click on 'Assign' button all the group names are shown and...
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Guided Assistance &"set browser controls to use ie11 emulation mode" (1 Comment)
Topic by JJContentHi,When previewing guided assistance in the console, it was working fine. We had "set browser controls to use ie11 emulation mode" set.So a bit of background info - our site is set to...
View ArticlePrint control not working (2 Comments)
Topic by Seethalakshmi SHi all,In Incident workspace, I tried to print the incident details.Print preview page is opened, once (Ctrl+P) (keyboard) is pressed a fresh Print preview page opened again,...
View ArticleAdding custom object values onto hyperlink shows null (2 Comments)
Topic by JJHi,I have a hyperlink control where the URL is:https://mywebsite.com/pdf/t/1/i/$wellbeing.referral.id/$contact.email.addrThe contact email address is fine (put there for testing) but the...
View ArticleWho Deleted a Staff Account? (2 Comments)
Topic by Nathan GearhartHello,One of my regular users appears to have had his staff account deleted sometime in the last 24 hours. Is there a way I can determine who did this? I created a custom...
View ArticleHow to recover OST mails items data corrupt OST file? (3 Comments)
Topic by robery cantHi friends, my self Rob_cent and i have 98 GB OST file in 2007 version. And this OST file is Access in Outlook profile. please give me suggest how to access OST file in outlook...
View ArticleAgent Authentication in Custom script
Topic by Pramod Vasudeva MurthyContentHi Folks,I have a requirement to upload Contact and Incident at once. Hence, I am developing a custom script. Let me define how I am doing it:I have a login page...
View ArticleGroup Workspace Rules (1 Comment)
Topic by JJAt the moment, each workspace we have has 50 or so rules. Each time we create a new queue/profile/group, we have to amend the 50 group of rules accordingly.Is there no way we can have a...
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Error while trying to deploy custom object (2 Comments)
Topic by prashanth bandlamudiContentHi all, I am getting the following error while I try to deploy my custom object. It seems like I need to delete some attributes/objects which are already there and...
View ArticleBest Practices for Changing the Data Type in a Custom Field (3 Comments)
Topic by Paul PellegrinoContentHello, we would like to change the Data Type in two custom fields: "Student_ID" and "Referred By Contact ID". The option is grayed out in the editor. Is it possible to...
View ArticleRemove "overwrite Address" dialogue box
Topic by Roman SchusterContentHi,for several reasons (mainly because the format of the address object in RNOW doesn't fit our needs) we decided to use custom fields for address data.This is fine for...
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Chat ID Definition for calling RouteChatToQueue()
Topic by Shenbaga MoorthyContentI am using http://documentation.custhelp.com/euf/assets/devdocs/unversioned/Chat_APIs/Default.htm Chat API Document to route a chat engagement to a queue.I am getting an...
View ArticleSend Auto Response on Holiday (5 Comments)
Topic by Nag AHi,Customer is looking to send auto response on Holidays, Example: In China interface they have holiday on particular day only on that day they want to send out of office or It is holiday...
View ArticlePass parameter through url (6 Comments)
Topic by Sérgio BraunContentHello!How do I pass a parameter through the URL using guided assistance? For example: When I click the "X" button, I would like the subject of the Incident to be "Click X"....
View ArticleAssigned field is not set when Agent proposes an Answer (10 Comments)
Topic by Praveen WoodyContentHi, Assigned field on Answer workspace is not set when agent proposes an answer from an incident using the propose ribbon button. I am trying to build a report to show a...
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Join us for a Season of Ask the Experts Webinars (4 Comments)
Topic by Danette BealAsk the Experts Webinars are returning this January!Register today: http://bit.ly/OSVCexperts
View ArticleMasking a From Address for Customer Responses in Agent console (1 Comment)
Topic by Praveen WoodyContentHi, I have 2 questions.1. Can the email addresses of agents be masked when they send a response to customers from Messages tab on agent console? They do not want to show...
View ArticleHow to set time limit to reopen a ticket (2 Comments)
Topic by Hector ArreolaContentHello,I was looking for a way to keep agents from reopening a ticket on the Agent Dekstop Console after a certain time (7 days). There is an option in the workspace rules...
View ArticleShow linked Report in Single report. (1 Comment)
Topic by vijay kalidasanContentHi Team, We have four different reports listed in this ticket. Reports 100460 (Last Travel_Public) and 100461 (Next Travel_Public) gives us information on last and next...
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