Changing Response Email id (2 Comments)
Topic by UmerRightNow is sending notification emails with id ***@mailam.custhelp.com. Please is possible to change this address to some custom email id? For example to ***@abc.custhelp.com
View ArticleUpdating Status to 'Waiting' from status field (2 Comments)
Topic by UmerIf we allow updating status to Waiting from status field then will RightNow mark the incident as 'Solved' after 48 hours(default value) ? Or it is necessary to send response by ticking...
View ArticleBusiness Rules Vs Workspace Rules (3 Comments)
Topic by UmerAs per, the details mentioned in my question here http://communities.rightnow.com/posts/15491cd2b1. Currently, I am using business rules to assign Queues based on sub category. Will it be...
View ArticleCPM: update incident audit log (3 Comments)
Topic by LornaContentHi,We have a CPM that runs on incident updates. It checks the product saved and searches for some data in a linked CO to save to a custom incident field for later use in a business...
View ArticleFuntionality in OSvC similar to 'Virtual Business Components' of Siebel (6...
Topic by Dev AdityaHi all,We need to display data in OSvC that is stored in external data source. In our case, data will come from legacy mainframe system, we need to display it in OSvC interface, but,...
View ArticleIncident Status change by a button or by field iteself (4 Comments)
Topic by UmerMy incident flow is like this:A customer calls and an agent will create the incident based on the issue customer is having. Once the incident is created, the Status will be set as 'Opened'...
View ArticleHow to recover OST mails items data corrupt OST file? (1 Comment)
Topic by robery cantHi friends, my self Rob_cent and i have 98 GB OST file in 2007 version. And this OST file is Access in Outlook profile. please give me suggest how to access OST file in outlook...
View ArticleChange status when a customer resolves an incident (6 Comments)
Topic by JJCurrently, when a customer resolves an incident themselves, it goes to a status called "Resolved at Tier 1" which has an ID of 2However, is there anyway we can amend it so it gets assigned...
View ArticleClik here to view.
Advanced Routing Option (5 Comments)
Topic by UmerContentPlease I need to know how to enable Advanced Routing. Do i need to contact Oracle customer support? Is it a licensed component and paid?Is it available only for chats or incidents...
View ArticleRemove Recent Items (8 Comments)
Topic by Tony WilliamHi all,Can anybody update me on this i tried and not able to figure out a way to do this Is it possible to remove the recent items list/values from the search that pop up in...
View ArticleClik here to view.
BUI workspace extension - Position? (12 Comments)
Topic by SalvatoreContentHi,for .NET add-ins I set the dock style manually: public Control GetControl() { uc = new ProductHistoryUserControl(_globalContext, _recordContext);...
View Articleconfiguring ports for Screen Pop (4 Comments)
Topic by Marcelo PeraltaHi,We are using the following URL to call a report from an external system.http://localhost:8086/screenpop?t=report&id=100058&contacts.Qbe$Dni=23768280But we mustchange...
View ArticleBusiness rules or CPM which gets triggered first? (2 Comments)
Topic by Shilpa SureshHi,I would like to know which gets triggered first a CPM or Business rule?I am setting the email id of a contact in incident create CPM and wrote a business rule to send an...
View ArticleHow to set a system value in a menu field per each value? (6 Comments)
Topic by Alessandro GómezHi,How can I set a system value in a menu field per each value?For example, I have a list of values (menu field) named "Options":System Value: OP01 - Value: Option 1System...
View ArticleClik here to view.
Multi Edit in Browser UI (5 Comments)
Topic by Rohit ApsangiContentHello All,Is multi edit feature is available in browser UI? I am currently receiving an error when I am trying to open records.Regards,Rohit.VersionMay 2017Image
View Articlefunction/impact "e-mail-notification" field within account (1 Comment)
Topic by Daniel DoerkHello, be so kind and explain me the function/impact of the different selection values in the field "e-mail-notification" within the account. In the help...
View ArticleOPM Control in Agent Desktop
Topic by Lelha Prasaath Thimiri DhananjeyuluHi All, I have a requirement, each time custom fields value changes OPM control needs to be triggered again. I've tried, when a workspace is loaded initially...
View ArticleFeatures on Test Site (14 Comments)
Topic by UmerI have created a test site for my production rigthnow site. I am creating incidents but I am not getting email notifications. Please can i know is all features including email...
View ArticleUpdating Status to 'Waiting' from status field (5 Comments)
Topic by UmerIf we allow updating status to Waiting from status field then will RightNow mark the incident as 'Solved' after 48 hours(default value) ? Or it is necessary to send response by ticking...
View ArticleGet Best Mechanical Engineering Assignment Writing Services in Melbourne (1...
Topic by James JonBest Mechanical Engineering assignment writing services for colleges/university students in Melbourne, Australia. You can grab the best academic writing services with 100%...
View Article
