Business rules or CPM which gets triggered first? (2 Comments)

Topic by Shilpa Suresh

Hi,

I would like to know which gets triggered first a CPM or Business rule?

I am setting the email id of a contact in incident create CPM and wrote a business rule to send an acknowledgment email to the contact using "Send Receipt Email" action, which is not getting triggered as of now.

Within incident create CPM i am setting a contacts email id and also a incident custom field value to yes and in business rule i am checking for the custom field value change and gave "Send receipt Email" as action. but mail is not getting triggered.

Can anyone help me with this behaviour of CPM and Business rules?

Thanks

Shilpa.