Quantcast
Channel: Discussion Forum > Agent Desktop and Configuration
Viewing all articles
Browse latest Browse all 2270

Group Workspace Rules (1 Comment)

$
0
0

Topic by JJ

At the moment, each workspace we have has 50 or so rules. Each time we create a new queue/profile/group, we have to amend the 50 group of rules accordingly.

Is there no way we can have a group of rules, let's say "Rules Group A" and then apply "Rules Group A" to workspaces of our choosing? At the moment, it's very messy and an arduous process to maintain the workspace rules across the dozen or so workspaces we have


Viewing all articles
Browse latest Browse all 2270