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Assigning an incident record from incident report (3 Comments)

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Topic by Umer

Content

I need to assign an incident record from the incident report by clicking on 'Assign' OOTB button. Currently, when I click on 'Assign' button all the group names are shown and accounts belong to groups are displayed under them. My requirement is to display all the available users in the list to select and assign to without displaying Group names. I am not sure how to hid Group names from this list and display all the accounts only..

I want to hide group names because there certain groups which do not have any account as they were created but not been used and there is no option delete a group.

Version

17D

File

TobeAssignGoups.PNG(5KB)

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