Customize Screen Pop URL
Topic by Pree SContentHi All,I am trying to pass extra parameters like country_id, custom fields in the Screenpop URL. The objective is to open a Contact Workspace and set these values from external...
View ArticleContact Validation (3 Comments)
Topic by Rajesh SinghHi,In service Cloud, contact validations are done through Unique "Email Addresses", now if we need to validate a contact while creating \ importing a contact on the basis of one...
View ArticleSingle SignOn (SSO) and Outlook Sync Integration
Topic by Mike BeveridgeContentHi we are moving to SSO for our Agent desktop and note that as authentication is no longer in OSC, Agents are unable to use Outlook Sync with their individual OSC...
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Dynamically Assign Parent Incident Contact to Child Incident using workflow...
Topic by Sourabh PathakContentI am trying to assign the parent incident primary contact to child incident primary contact using workflows. But when I am selecting the Contact value as "Initial contact"...
View ArticleEdit Fields like Date Created and Date Closed on Incident (3 Comments)
Topic by Praveen WoodyContentHi, Is there a way to change or mark Date Created and Date Closed values on a Incident workspace? We want to test the reports for QA and need to create data that has old...
View ArticleContact Picker Add-in for Browser UI (1 Comment)
Topic by Bhagyashree DeshpandeWe have Add-in built for contact picker in service cloud console, we want same feature to work in Browser UI application.please suggest with any sample addin which works...
View ArticleCustom CTI Solutions with RightNow (8 Comments)
Topic by shreeshaContentHi All,I am implementing CTI with RIghtnow and I am new to CTI integration.Implementation Requirement:When Call comes to the CTI solutions based on phone number Contact screen...
View ArticleIs it possible to gain access to the BUI .css files?
Topic by JamesContentHi,We're just starting to develop our BUI and are looking to gain access to the .css files. Looking in Chrome developer tools, the css file appears to be called vanilla.css.Is this...
View ArticleMove chat to a queue that has agents available (2 Comments)
Topic by JJHi,Let's say we have 10 products. Upon choosing 10 of the products, the chat gets redirected to Queue A. For the 10th product, they get redirected to Queue B. However agents under Queue A...
View ArticleBlank Screen with Single Sign-On (1 Comment)
Topic by JLFolkmanWe are using SAML for Single Sign-On and it doesn't work in our test environment but does in production for one user. But in production doesn't work for several other users we turned...
View ArticleSupport for RTL (right-to-left) languages ?
Topic by SalvatoreHi,does the RightNow Console allows to respond to incidents with support for RTL?Thanks!
View ArticleHow to default the attachment while sending response to customer from...
Topic by Saravanan SHi All, How to add a default attachment while sending a response via incident workspace (Send on Save) to customer for a particular status.Please share any idea. Is this feasible to...
View ArticlePassing record id to filters of Search Report - Workflow (1 Comment)
Topic by Geetha AmruthaHi,Using workflow, on a workspace, on click of a button, I am trying to load a contact using Search Report which has some filters. I see that by default the primary key record id...
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Warning: The editor is not in a valid state (1 Comment)
Topic by Keerthi PeesapatiContentWhen we created an SR, and trying to change the contact by clicking on the Contact Lookup, i am getting an Warning "Warning: The editor is not in a valid state. Tried...
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Change the size of the tab set in a workspace (4 Comments)
Topic by SeniorGeekContentI have been asked to add some new fields to our agent workspace, and I'm out of room. I've done every search I can think of in the Knowledge Base, Documentation and Forums...
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Passing recordContext from IWorkspaceRibbonButtonFactory to...
Topic by Chris MaggiulliContentI have created a WorkspaceRibbonButton and it's associated factory. Essentially I just want a user to click the button and see a popup that displays the Incident ID from...
View Articlefield reason on the incident screen (1 Comment)
Topic by Marcelo PeraltaI need to get the value of the field reason, example Low -> "internal use". Currently with a REST query I get CatId, but I do not see the text.How can I get it to the text?
View ArticleCustomize Screen Pop URL (6 Comments)
Topic by Pree SContentHi All,I am trying to pass extra parameters like country_id, custom fields in the Screenpop URL. The objective is to open a Contact Workspace and set these values from external...
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Workflow - Cancelling an Entry in a CO and going back to incident WS (4...
Topic by Ian OliverContentHi AllWe have a situation we are trying to resolve and have tried everything within the workflow designer but cannot seem to resolve the issue.We have a workflow where an...
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Dynamically allow Menu fields to include/exclude menu items (2 Comments)
Topic by Geetha AmruthaContentHello,Any pointers on how we can include/exclude menu items based on a condition in Workflows/Workspaces without hard-coding?We have a use case where an User is assigned...
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