Move chat to a queue that has agents available (2 Comments)

Topic by JJ

Hi,

Let's say we have 10 products. Upon choosing 10 of the products, the chat gets redirected to Queue A. For the 10th product, they get redirected to Queue B. However agents under Queue A work longer hours than Queue B. Let's sat Queue A closes at 17:00 and Queue B closes at 16:00.

Is there anyway we can, after 16:00 redirect *all* calls to Queue A? Obviously if someone tries to choose the product for Queue B, no one will be there and the chat will go nowhere.

Any advice?