BUI Extensibility Framework - Samples and/or Templates (1 Comment)
Topic by SalvatoreHi,are there any samples of BUI extensions or templates (like the .NET-based ones available for add-ins) available, aside from the CTI/Twilio accelerator:...
View ArticleAgent Browser UI Extensibility Framework - Debugging Best Practices (1 Comment)
Topic by SalvatoreHi,is there any documentation about how to debug extensions implemented for BUI ?I guess that it is possible to use the developers tools available in the web-browser, but I'm...
View ArticleSet the Incident SUBJECT on a QUEUE based on a DROPDOWN value (1 Comment)
Topic by Bruno AunHi there,I was wondering if it would be possible to set the Incident SUBJECT on a QUEUE based on a DROPDOWN value from Customer Portal web form.Any hint would be trully...
View ArticleBUI screen pop or bookmark url to pass filter parameters for a report
Topic by Sri Latha Chowduru KallutlaCan we pass search criteria when opening a report via the bookmark url. We have a requirement for screenpop on bui to be able to pass phone number to a report. As...
View ArticleHow do I auto-Inherit Contact record in a Task from an Incident workflow (1...
Topic by Craig HeveyHi,I have a requirement whereby my agents will create an incident that goes to one team to action but depending on the answer to one of the custom fields must also set some...
View ArticleUpload Image File Manager not Working (2 Comments)
Topic by Hany MahmoudContentHi All,Sorry I am new to right now. I want to upload an image file to be used in message template.So I used Console filemanager to upload my image file under my interface...
View ArticleData not showing in workspace on refresh (2 Comments)
Topic by Rakesh DasHi Community, We are integrating the OFSC to OSvC through ICS. when data is flown from OFSC to OSvC on refresh action the data is not getting reflected on the workspace which is...
View ArticlePassword Reset Reports/Tracking
Topic by Letisha UlmerContentHi,Has anyone found or created a report to track agents resetting their passwords via email? We are looking for the best way to track who is using this feature, how often...
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Is it possible to show product/category "Description" in incident workspace
Topic by Seethalakshmi SContentHi All,Is it possible to show the product/category "Description" in Incident workspace.?Refer the screenshotfor example:If I integrate the product/category, Description...
View ArticleLinks in thread to other incidents open up wrong workspace (2 Comments)
Topic by JJHi,I have an incident which references two other incidents in the thread. I've gone to the API and viewed the raw data and it's as follows:ref:#170925-000437 and ref:#171026-000029Now, when...
View ArticleCan we assign workflow to BUI workspaces (2 Comments)
Topic by Sri Latha Chowduru KallutlaHi All, As per the documentation few functionalities are supported on BUI for workflows(https://cx.rightnow.com/app/answers/detail/a_id/9845#elements) . But when I...
View ArticleIncident created from Techmail contains an attachment named "raw_message.mht"...
Topic by Shilpa SureshHi,I have enabled oracle managed service mailbox and incidents are getting created, but for all incidents created via techmail an attachment named "raw_message.mht" is getting...
View ArticleHow many business rules can we create in Oracle RightNow? (1 Comment)
Topic by Alessandro GómezHi,Is there a limit to create business rules in Oracle RightNow?Thanks!
View ArticleEdit Fields like Date Created and Date Closed on Incident (2 Comments)
Topic by Praveen WoodyContentHi, Is there a way to change or mark Date Created and Date Closed values on a Incident workspace? We want to test the reports for QA and need to create data that has old...
View ArticleHow many values can we create in a "Menu" data type custom field? (3 Comments)
Topic by Alessandro GómezHi,I have the requirement to create new custom field with 1,500 values. Is this possible?Thanks!
View ArticleDoes message template in RightNow support responsive templates? (16 Comments)
Topic by Lavish KumarContentUnder the Configuration > Site Configuration > Message templates.I am trying to create a template that is responsive for all mobile devices but:1) When I add style...
View ArticleCTI (Media Bar) (1 Comment)
Topic by Saravanan SHi , I have deployed the media bar add-in in agent desktop. We are facing below issues. Media bar(Oracle.RightNow.Cti.MediaBar) not sitting properly and while login time itself we...
View ArticleSingle queue for Call, Email and Chat (1 Comment)
Topic by Rajesh SinghHi,Is it possible to have a single unique queue for three different channels - for example phone call , email and Chat and routing should go through single queue, enabling us to...
View ArticleROQL supports string functions in select query like replace
Topic by Ganesh KumarHi,I Need to replace specific character from column using roql query select statement. please sugggest better way to achieve thisThanksM Gnaesh Kumar
View ArticleHow to default the attachment while sending response to customer from workspace
Topic by Saravanan SHi All, How to add a default attachment while sending a response via incident workspace (Send on Save) to customer for a particular status.Please share any idea. Is this feasible to...
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