Topic by JJ
Hi,
I have an incident which references two other incidents in the thread. I've gone to the API and viewed the raw data and it's as follows:
ref:#170925-000437 and ref:#171026-000029
Now, when I go to the incidents report, search for those references and open them, they load into the workspace just fine. A different one for each, but no problem loading.
However when I am viewing the original incident, and click on the links mentioned within the message thread, it tries to open a random workspace, totally unconnected with any of the 3 incidents.
The workspace it is trying to open is for a custom object and not a standard incident, which all 3 of these are.
Any ideas where I should be looking?