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Edit Fields like Date Created and Date Closed on Incident (2 Comments)

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Topic by Praveen Woody

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Hi,

   Is there a way to change or mark Date Created and Date Closed values on a Incident workspace? We want to test the reports for QA and need to create data that has old dates for both created and closed?

I tried using a workflow and but I cannot pick both the above fields. 

Appreciate any help from anyone who has tried this?

Version

Service Cloud Agent Console Aug 2017

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