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Is it possible to create Business Rule based on Incident.Created date time...
Topic by RuhulContentHi,I want to create a business rule based on Incident Created (Date/Time) field. While added if condition on Incident.Created field, it only give me option to set rules based on...
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Join us for a Season of Ask the Experts Webinars (1 Comment)
Topic by Danette BealAsk the Experts Webinars are returning this January!Register today: http://bit.ly/OSVCexperts
View ArticleBlank Screen with Single Sign-On (3 Comments)
Topic by JLFolkmanWe are using SAML for Single Sign-On and it doesn't work in our test environment but does in production for one user. But in production doesn't work for several other users we turned...
View ArticleInclude/Exclude Menu Items from Multi-Edit Workspace (1 Comment)
Topic by Geetha AmruthaHi,As aware, there is no functionality to add Rules on Multi-Edit Workspaces.So, if we need to include/exclude menu items on the Multi-Edit workspace. How can we do it?Is it...
View ArticleModify Incident Reference Number formate (3 Comments)
Topic by k Naga SirishaContentCan we change format of Incident Reference Number . Something like format : Current Year-Month-0001e.g. 2015-O1-0001If possible kindly let me know how to do . Appreciate...
View ArticleSingle SignOn (SSO) and Outlook Sync Integration (1 Comment)
Topic by Mike BeveridgeContentHi we are moving to SSO for our Agent desktop and note that as authentication is no longer in OSC, Agents are unable to use Outlook Sync with their individual OSC...
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Agent Script - Question text colour (3 Comments)
Topic by Jody RosherContentHi, Is it possible to change the text colour of a question in a Script? It's always red. Thanks in advance! JodyVersionMay 17Image
View ArticleSaving the answers for the questions in Agent Script to incident workspace
Topic by prashanth bandlamudiHi all, I was able to create an incident from the agent script which is placed in the workflow. Is there a way through which I can save the answers I entered in the agent...
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Add a extra field like response time, resolution time, holiday in response...
Topic by Mathan GurusamyContentHi All,I am new to OSc. In SLA I need to add a extra field into Response Requirements.Kindle refer the attached screen shot for more information.Please do the needful....
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UI Issues in Workspace Rules (4 Comments)
Topic by Rasheed AhamedContentAnyone else is facing this kind of UI issue in Workspace Rules? How to get rid of this? TIA VersionFeb'17Image
View ArticleContact Validation (5 Comments)
Topic by Rajesh SinghHi,In service Cloud, contact validations are done through Unique "Email Addresses", now if we need to validate a contact while creating \ importing a contact on the basis of one...
View ArticleLink for an incident to open within Agent Console (6 Comments)
Topic by JLFolkmanIs it possible to have a link in an email or another system, that when clicked, would take you to the agent console and open the incident, if already logged in, or take you to the...
View ArticleHow do I create a new record and populate it with information from a...
Topic by Scott HeidenreichContentHello,I want to allow supervisors to create a new incident and then click a button or set a field to indicate the incident should become a mobile assessment for OPA. I...
View ArticleHide Recent Items from Workspace Product/Category field (1 Comment)
Topic by Vijay KrishnaIs there any way to hide the recent items from Workspace Product/Category field??
View ArticleCalling FileManager Script from CPM (3 Comments)
Topic by Venkat TanneruContentHi ,We have a File Manager Script which is called by C# Adddin to do some Customization.We want to reuse the same FileManager Script ,so wanted to call the script from...
View ArticleForm Fields to Question Receipt (5 Comments)
Topic by Nick LWe have multiple online forms we've created that use custom fields from the console and create incidents. When a member fills out a form, I'd like to include in the receipt email they...
View ArticleOracle Service Cloud and Oracle Sales Cloud integration with ICS (1 Comment)
Topic by Anand VenugopalContentHello Experts,I tried to create an integration between Oracle Service Cloud and Oracle Sales Cloud using Integration Cloud Service(ICS) to interface Organization...
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Unable to find the specified file (8 Comments)
Topic by Janusz JasinskiContentHi,We have a very random error happening (attached). If the agent closes the console down and opens it back up again, it seems to run fine.It's happened during a chat,...
View ArticleAsynchronous Call File Manager script (1 Comment)
Topic by Bibek JenaContentHi,We are trying to use CURL method in FileManager CustomScript,But somehow it is failing .Is it because we cannot call FileManager script asynchronously ?We are also trying...
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Configuring Mailbox Security SSL (1 Comment)
Topic by Sylvia SContentHi Guys, What are the consequences of checking or not checking the SSL checkboxes in mailbox configuration? See attached.Thanks & Regards,SylviaImage
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