Active Directory authentication
Topic by Rajesh SinghHi,I have a customer requirement which need Active Directory authentication – Windows integrated authentication – integrate Oracle Service Cloud application with existing Active...
View ArticleImage Explorer - File Location
Topic by SharContentThere are a lot of custom images in Image Explorer used with analytics that I would like to use from one site for another site. I would really appreciate any help on this. Is there...
View ArticleEnvironment too slow
Topic by Alessandro GómezHi,Our environment has been too slow, what could we do to speed it up? Thanks!
View ArticleReport Commands (2 Comments)
Topic by Tuğçen İlke ÇolakHi,I have a question about report commands such as add, add existing, delete, remove,open etc. I use a report in the workspace. I want to show remove button for some records...
View ArticleIs it posible to validate the number set in an Interger field? (1 Comment)
Topic by Alessandro GómezHi,We have the requirement to validate the number set in an Interger field. The maximum number that can be set must be up to 1,000,000.How could we achieve this?Thanks!
View ArticleHow to set a system value in a menu field per each value? (2 Comments)
Topic by Alessandro GómezHi,How can I set a system value in a menu field per each value?For example, I have a list of values (menu field) named "Options":System Value: OP01 - Value: Option 1System...
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Handling E-mail and Phone in Contact Workspace Rule (5 Comments)
Topic by Jarel Birck da SilvaContentHi everybody,I have a customer requirement that consists in building the following Contact Rule:A Staff Account can not save a Contact (new or existing) without at...
View ArticleRetrieving Object data in a Destroy CPM (1 Comment)
Topic by KurtHi I have a CPM which is triggered on a destroy event of a custom object. The object represents a reference to a record in a 3rd party system and includes some foreign keys and other...
View ArticleLink for an incident to open within Agent Console (9 Comments)
Topic by JLFolkmanIs it possible to have a link in an email or another system, that when clicked, would take you to the agent console and open the incident, if already logged in, or take you to the...
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[Add-in] Developer Mode ignored (?) (1 Comment)
Topic by SalvatoreContentHi,I'm facing a weird behaviour: Developer Mode is enabled for my profile as confirmed by Add-In Logging. RightNow.AddIns.Administration Information: 24 : [14:58:52.9509] Enter...
View ArticleBUI screen pop or bookmark url to pass filter parameters for a report (2...
Topic by Sri Latha Chowduru KallutlaCan we pass search criteria when opening a report via the bookmark url. We have a requirement for screenpop on bui to be able to pass phone number to a report. As...
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Remove Workspace "padding"?
Topic by Brian L.ContentHi - I've looked through the documentation, but I can't find anything on this. Is it possible to remove "padding" space around workspace fields/objects.As an example, I have...
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Tab name be changed from Reference # to the custom field value (3 Comments)
Topic by NivenContentCan the tab label when viewing incidents display the custom field value and not the OSVC reference number?VersionService CloudImage
View ArticleCPM to capture incident CC values
Topic by Bhagyashree DeshpandeContentHi all,We have written a CPM to capture CC values for Incident created via email.This was working as expected earlier, that is till 14/dec/2017.Now the mail header...
View ArticleServer Config Properties for Report Addin (2 Comments)
Topic by Kishor ThomasContentWe have been using the server config properties with workspace add-ins to update certain parameters that requires frequent updations. But I'm not able to use it with the...
View ArticleEmail Sent/Not Sent Response Handling (3 Comments)
Topic by Saravanan SHi All,My Scenario: Needs to send a mail with the attachment size of 20-25 MB to n number of users using a same CPM, So mail sending got failed due to this size.but when I tried...
View ArticleChanging Profiles on Staff Accounts (2 Comments)
Topic by Hanna PageHello,We have a need to let our chat managers have the ability to change their employee's chat queues. Since there is no obvious way to allow them certain portions of editing a...
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Dynamically Assign Parent Incident Contact to Child Incident using workflow...
Topic by Sourabh PathakContentI am trying to assign the parent incident primary contact to child incident primary contact using workflows. But when I am selecting the Contact value as "Initial contact"...
View ArticleWorkspace rules: how to compare two fields for a condition
Topic by Juan_albutria Juan_albutriaHi, I have two number fields in a custom workspace. I need to show an error when field 1 is higher than field 2. How can I do this comparison? thanks
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[Add-in] Developer Mode ignored (?) (2 Comments)
Topic by SalvatoreContentHi,I'm facing a weird behaviour: Developer Mode is enabled for my profile as confirmed by Add-In Logging. RightNow.AddIns.Administration Information: 24 : [14:58:52.9509] Enter...
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