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Customize Screen Pop URL

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Topic by Pree S

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Hi All,

I am trying to pass extra parameters like country_id, custom fields in the Screenpop URL. The objective is to open a Contact Workspace and set these values from external application. I am able to open the Contact Workspace however the values are not getting set.

http://localhost:1234/screenpop?t=editor&recordType=5&id=36&country_id=Argentina&c$clasecliente=testvalue

Do you think it is possible to customize the screen pop up URL from an external application?

BR, Priya

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Service Cloud

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