AFTER UPGRADE TO MAY-17 INSTALLATION ERROR (4 Comments)
Topic by shreeshaContentHi All,We have recently upgraded the version to May 17 after upgrading we are not able to install the Agent Desktop, is there anyone who is facing the same issue. I have other...
View ArticleTime-based Rule only Triggering when contact record is opened (2 Comments)
Topic by Arturo ZindelContentHi all,I've set up a few Contact rules which should help me manage my pipeline of leads more effectively but they're not working correctly. By way of background, I've got 2...
View ArticleCPM for Task Object (2 Comments)
Topic by Saravanan SHi All, I want to trigger CPM for task object.My Scenario is to Send mail to the Task AssignedTo staff account with Incident's attachment. There is no OOTB to send the attachments...
View ArticleWhat's the cleanest way to write incident rules for queuing based on mailbox?...
Topic by Kristine TannertContentAre there any Business Rule experts that can help?I have a dozen mailboxes and I need to route incidents to corresponding queues (ex: if incident comes through mailbox...
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Workspace Rules not firing (7 Comments)
Topic by SeniorGeekContentI am trying to set up a couple of rules to remind agents to take certain actions when certain fields are set to the value "Yes". I've attached a rule that I *think* should pop...
View ArticleProduct- Category linking issue in Agent Desktop (4 Comments)
Topic by Vijay KrishnaI've added a few products and categories. But linking is not working on console. All categories are populated in workspace irrespective of the Product. In Customer Portal it is...
View ArticleHow to restrict incidents and contacts to be displayed in other interfaces...
Topic by Kiran RajendranHi Team,I have a very interesting scenario and looking for it's resolution. We have a site with 4 interfaces used for various purposes. In which we need to restrict some...
View ArticleDatabase storage limit if record retention increased (2 Comments)
Topic by Priya GopalHi All,We are planning to increase the below settings (along with their current setting ) . Is there a risk that we might go over our storage allocation if we change the chat config...
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Account- details, problem with user password (1 Comment)
Topic by Maria NevesContentHi... I´´m having problems with password configuration on Agent Desktop. When I try to create a new agent user desktop, after sellecting the profile, the password area gets...
View ArticleSingle User - Multiple Profiles/Queues (2 Comments)
Topic by Janusz JasinskiHi,I'm being asked about setting up a single user with access to multiple profiles/queues. Apparently it's common across other incident management systems.We have all incidents...
View ArticleModifying Standard Text Availability by Profile Type? (1 Comment)
Topic by Andy TownshendContentHello all, I am looking to see if it is possible to set permission for Standard Texts/folders based on an agent's profile, similar to the method by which reports...
View ArticleMouse click Action Listener (1 Comment)
Topic by Harrison KipronoHi Everyone,I need your help/clarification whether there is a way that I can implement an action listener in Oracle Rightnow console using Rightnow APIs to listen to mouse...
View ArticleChild record Data Import using mobile number instead of Contact ID (1 Comment)
Topic by Seethalakshmi SHi All,Please note we have a requirement as belowIs there any possible way to set Mobile number as "Unique ID" instead of "Contact ID" or "Email ID"?Need to import child records...
View ArticlePossible to assign multiple contacts to a Custom Object? (1 Comment)
Topic by KevinHello! We have a need to assign multiple contacts to a custom object we created called “Meetings”. The current way this CO is designed only allows our team to add one contact to one...
View ArticleTwo-Way Incident Escalation Rules (2 Comments)
Topic by Nick LContentHello,I'm attempting to set up an escalation process that essentially works like this:When an Incident is submitted by a customer, it starts an escalation process for staff using...
View Article$_SERVER["HTTP_HOST"] not available
Topic by Steve FlynnContentI created a report that connects to an external REST service to retrieve and update data. This external service has a live and sandbox version.On our tst version of...
View ArticleBulk adding different private note to different incidents (7 Comments)
Topic by Marlena CIs there a way to add different private notes to existing incidents?I have a CSV of over 100 existing incidents where we need to add a private note to each. The private note text is...
View ArticleBUI Reports really slow (2 Comments)
Topic by Bastiaan van der KooijContentI am experiencing an issue with BUI that simple reports are ridiculously slow loading. For instance a report that shows a list of answers, with no joins whatsoever...
View ArticleCustomize Oracle Service Cloud Logo at Top Left of Agent Browser UI (1 Comment)
Topic by James FlemingI am attempting to change the Oracle Service Cloud logo at the top left of the Agent Browser UI to our logo. Does anyone know how to do this?
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Oracle Service Cloud BUI as a Chrome App (1 Comment)
Topic by Edson JuniorContentOracle Service Cloud - Chrome AppThis repository / tutorial walks you through creating your first Oracle Service Cloud Chrome App.Why Chrome App?Chrome App provides an...
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