What's the cleanest way to write incident rules for queuing based on mailbox? (4 Comments)

Topic by Kristine Tannert

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Are there any Business Rule experts that can help?

I have a dozen mailboxes and I need to route incidents to corresponding queues (ex: if incident comes through mailbox A, then set queue to Queue A, if B then B).

Is the best way to do this to have a separate rule for each mailbox/queue? 

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