Insert Multiple Entries from Guided Assistance
Topic by Marv FerrerIs it possible to insert text into a private note, response and customer entries while going through questions in a guided assistance?For example, after I answer the question 1, it...
View ArticleTemplate for answer links on answer print ?? (1 Comment)
Topic by Anuj BehlHi,I have a knowledgebase article with many answer links in its content. When I open that answer and click on print button, a printer friendly layout is presented to me. From there...
View ArticleMobile Agent App - Customise menus?
Topic by JenniferRN Version: November 2013Is there anyway in the mobile agent app to restrict access to the "Staff" menu option? Or remove the option to be able to access other staff members incidents...
View ArticleBRAND_CONTENT_URL
Topic by Kent SmithI have a URL set for this configuration item, and while the page displays correctly on the agent login, it takes focus away from the name input field.Is there a way to use this...
View ArticleIs it possible to enable inline editing on the Attachments control?
Topic by Melissa RileyI know inline editing is typically for reports, but is it possible to allow inline editing on the Attachments tab on the incident workspace? Particularly for the Description...
View ArticleHas any community user created a Mobile APP?
Topic by Timothy ArmesWe have been a community user since the product was developed by HiveLive.We are trying to create a mobile app for our community. The number one function is that when info is...
View ArticleActive Directory integration with Agent Desktop login? (1 Comment)
Topic by Robin BullockWe have a customer request to integrate RightNow Agent Desktop logon with the Active Directory credentials for their Associates. It does not appear that this is available from...
View ArticleNeed to filter a menu on a script based on the value of a field
Topic by Ineke ClewerWe have a custom object called product, and when we want to select from a menu in a script, we can only restrict what shows in this list by rules in the script editor, and...
View ArticleData Import for Custom Objects (1 Comment)
Topic by Bipin MittalHi All,I've created a Custom object with few fields in it. I've made Contact as the parent of this particular custom object.I want to use data import template to create a template...
View ArticleCustom List type field with multi-selection for workspace (1 Comment)
Topic by ALThe Custom menu field doesn't allow for more than one item to be selected. We have a few menu fields in our workspaces where we would like to be able to select more than one item at a time....
View ArticleWorkflow/scripting: How do I "close" a script when it's done?
Topic by Mig PonceEDIT: I think I figured it out... I had to have flows down the path of all decision points accounted for. There's definitely a learning curve here!---------------Hi all,We just got...
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Agent Desktop doesn't start under Windows XP (5 Comments)
Topic by Dmitry TeleginContentHi, When trying to start Agent Desktop, I get a login window where I enter my credentials. After successful login, I get the following error message:Unable to create...
View ArticleConfigure home page in Agent Desktop (1 Comment)
Topic by Chidambaram ChidambaramHi, Is it possible to configure home page url in agent desktop? For example, I want to configure ask.php as my home page instead of home.php.
View ArticleCustomizing Agent Login Screen URL question (9 Comments)
Topic by The JoanOur upgrade to February '10 is going live tonight.One new feature is the ability to customize the login screen for agents. The logo area and the content pane just require entry of a...
View ArticleDisabling the ability to add Private Notes
Topic by Bryan ScarboroughI was given the following article for disabling the ability to add Private Notes - https://cx.rightnow.com/app/answers/detail/a_id/5679. However, it is only good if using the...
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Dynamically change field labels in workspace (1 Comment)
Topic by Marv FerrerIs it possible to dynamically change the label of an incident field via workspace rule or javascript api? We have a custom field that is shared between different organizations but...
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Hi Friends, I have a Contact workspace with an opportunity tab, while...
Topic by Yogesh J SImageFileOpportunity Workspace.png(47KB)
View ArticleAssignmnet Rules based on Social Media Attributes (1 Comment)
Topic by Ugochukwu OsujiIs it possible to automate the post assignment to customer care agents in RightNow based on different criteria for e.g.: a. Posts from fans/followers b. Posts from...
View ArticleAnnouncement - Enhanced Service Console
Topic by JensHello everyone, In the May 2014 release the Agent Desktop has been given a face lift, with several performance improvements and user interface enhancements. For details, please see the...
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Hi Friends, I am trying to bring up a multi selection control in the...
Topic by Yogesh J S
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