Using RN with CISCO? (15 Comments)
Topic by Keith SHiWe are looking at moving to using Cisco for our call centre and would be interested in any feedback on integrating RightNow with Cisco System’s ICM platform for CTI and Voice. We...
View ArticleCustomizing Agent Login Screen URL question (8 Comments)
Topic by The JoanOur upgrade to February '10 is going live tonight.One new feature is the ability to customize the login screen for agents. The logo area and the content pane just require entry of a...
View ArticleIntegration between Rightnow CX and Eloqua
Topic by Mary SmithHi Folks, We are having a scenario where the incident information in Rightnow CX is to be sent to Eloqua and update the contact details in Eloqua. Questions:-1) How to consume the...
View ArticleDispostion should be mandatory when status changed (1 Comment)
Topic by Chidambaram ChidambaramIn my agent desktop configuration, if Agent change the status to solved, then disposition field should become mandatory. I have tried using rule, but cannot accomplish...
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Status Bar issue (2 Comments)
Topic by Andrey TyurinContentHi all,Have anyone experienced the status bar issue? After the RIghtNow is started it puts the "Receiving..." string and zoom slider into my status bar control. The...
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Agent Desktop doesn't start under Windows XP (3 Comments)
Topic by Dmitry TeleginContentHi, When trying to start Agent Desktop, I get a login window where I enter my credentials. After successful login, I get the following error message:Unable to create...
View ArticlePreview Group Management Add-in (3 Comments)
Topic by Chris HesslerDoes anyone know about the Preview Group Management Add-in and how it works?we see it on our Admin menu now in the Agent Console, but cannot find any information about it.thanks!
View ArticleSingle Sign-on Rightnow as Identity provider (2 Comments)
Topic by Niharika PuvvadaHi,Can Rightnow act as identity provider and can initiate Single Sign -on (SSO) ?,we are trying to access other application which is hosted on weblogic Server from RN console....
View ArticleCustom List type field with multi-selection for workspace
Topic by ALThe Custom menu field doesn't allow for more than one item to be selected. We have a few menu fields in our workspaces where we would like to be able to select more than one item at a time....
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Disable Add exisitng on report in workspace (3 Comments)
Topic by Just RhiannaContentI want to disable to Add Existing option in a report on a workspace without removing the Add new option. I tried achieving this by manipulating the records options on the...
View ArticleRetrieve Profile List using RNObjects... (1 Comment)
Topic by Ganesh RajuHi,Can some one share me on how to fetch List of Profiles from RNT CRM...Note: I am using C# and need to know the ROQL query string to fetch List of Profiles."Select Profile From...
View ArticleAuto-Build Error (1 Comment)
Topic by Muthulakshmi MuthaiahContentHi ,I tried to enable the Auto-Build option in the product/Category/Disposition in the Cx Console, and It shows the warning message "Auto-Build options is in...
View ArticleHow do I start with this RightNow Instance?
Topic by AnilWe have just started with the support activities at one of our clients'. Due to contractual obligations, we need to quickly ramp up on knowing the various customizations and extensions...
View ArticlePassing logged-in user details as variables in URL
Topic by Sorujit DasHi , I am trying to access a locally hosted, Siebel Open UI application using the Browser control. The username for login is common for both the applications, I have created a...
View ArticleIntegration between Rightnow CX and Eloqua (1 Comment)
Topic by Mary SmithHi Folks, We are having a scenario where the incident information in Rightnow CX is to be sent to Eloqua and update the contact details in Eloqua. Questions:-1) How to consume the...
View ArticleSelecting multiple items from Menu Object in Workspace. (2 Comments)
Topic by Bishnu PaudelHi all,I have created a "menu only object" and hoping to use it in a new workspace but I can't use it as expected. The menu object contains only 3 items and I want the agents be...
View ArticleValidation rule in Workspace. (1 Comment)
Topic by Bishnu PaudelHi all,I have 3 Yes/No fields in a workspace and the user must select at least one as "YES" before the record can be saved. I am unable to do it from workspace rule.Please...
View ArticlePassing variables in URL in Browser Control in Custom Workspaces (16 Comments)
Topic by Bharath LohrayHi,I am looking for information that would help me pass variables in URLs for the browser control in custom work spaces. This is all I could find in the Nov 2010 Docs -"The URL...
View ArticleForeign language pack with English Console
Topic by dkell2It's possible to export English message bases and import them over top of a non-English interface's message base. What's tricky is to know what message bases only affect the...
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how can i add 'ATG CONTACT ORDER' control in RightNow contact workspace...
Topic by WEI XINGContentI am trying to add 'ATG CONTACT ORDER' control in RightNow contact workspace ,currently got an errorthe RightNow version is Nov,2013attached the file for error details.Image
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