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How to add an Horizontal Scrool Bar on Extension Bar AddIn (3 Comments)
Topic by Harrison KipronoContentHi Everyone,I have developed an extension Addin and deployed it on Rightnow but its too long to fit on the normal screen. Therefore , was seeking advice on what to be...
View ArticleList of chat variables?
Topic by Janusz JasinskiHi,So on chat we have a message base entry that says:You are talking to <agent_login>. How may I help you today?Where does <agent_login> come from? is there a list...
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display defined tab within workspace
Topic by Julian GroßmannContentHello,is there an opportunity to display a defined tab within workspace? For my case this means, that by clicking on the tab "Inhalt" (attachment: marked yellow) within...
View ArticleHow do languages interfaces work in OSvC (1 Comment)
Topic by Sandeep ThumatiContentI have a generic question on how language specific interfaces work in service cloud.Let's day i have separate interfaces for 4 different languages - English, Spanish,...
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Display Position In Answer workspace (2 Comments)
Topic by Mohankumar PonnusamyContentI changes the drop down option to "Place at top" in Display position and save the workspace . But the changes not affected . Its shows "Historical usefulness" ....
View ArticleLimit the number of concurrent sessions for a particular named user (2 Comments)
Topic by Claudia HolzerHi, I need to limit the number of concurrent session to a particular named user, I need that one particular user can connect just one time in a concurrent way, this is can't open...
View ArticleNew follow up task not populating under follow up tasks report in incident
Topic by pavan kethaHi I am trying to save a new follow up task by clicking the green colour tick in the task workspace.But the task is then not populating in the follow up tasks in incident unless i...
View ArticleSchedule custom object record updates (1 Comment)
Topic by John LContentHi all,We have a requirement to check records stored in a custom object on a daily basis and update certain ones based on some criteria. Is there a way in Oracle Service Cloud to...
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Unable to find the specified file (6 Comments)
Topic by Janusz JasinskiContentHi,We have a very random error happening (attached). If the agent closes the console down and opens it back up again, it seems to run fine.It's happened during a chat,...
View Article.Net Add-in Deployment Issue (5 Comments)
Topic by vignesh senthil kumarContentHi,If I deploy the Add-in into the Service cloud, it doesn't get updated it shows only existing old Add-in.And I have tried to deploy more than 30 times.Still I am...
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Error while importing a report (3 Comments)
Topic by vritika godaraContentI get an error while importing any report.I have exported it using the report designer from one instance.While exporting it into another instance, I get the error attached...
View ArticleRightNow CTI Simulator (6 Comments)
Topic by Tuğçen İlke ÇolakHi,We currently have a demo environment and would like to build & configure based on inbound/outbound telephony.Is there any built-in functionality which would allow...
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Rule with operator 'contains' (1 Comment)
Topic by Rebecca MoorhouseContentWe have a rule with the operator 'contains'. The rule is Incident.Summary contains parkingOur problem is the rule is picking up where Incident.Summary contains...
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Hide the recent search -Agent desktop (3 Comments)
Topic by Muthulakshmi MuthaiahContentHi All,Could we able to hide the recent search in the column field level in the workspace level.Please find the attached screenshot. Thanks,MuthulakshmiImage
View ArticleRegex - workspace rules (3 Comments)
Topic by JTHi all,We have a scenario where we would like to validate what an associate enters in an incident workspace text field. Was wondering if anyone come across something similar in terms of a...
View ArticleCan you create a splash page for all console users for planned outages? (5...
Topic by eileen neulingerContentWe have found the details on how to create a splash page on the customer portal. This will provide for communicating to our portal users that OSVC is not available and...
View Article[.NET Add-in] IIncident.PropertyChanged different in WPF?
Topic by Jason OwensContentWe recently had our site upgraded and were finally forced to move to WPF. I have been trying to update our add-in to work with the changes and am having a tough time figuring...
View ArticleIncident -Contact Email address (1 Comment)
Topic by Muthulakshmi MuthaiahHi All,Could you please tell me how to get the contact.email address from the incident object through ROQL?Thanks,Muthulakshmi
View ArticleAssociate a Contact to Another Contact (1 Comment)
Topic by CarinaContentHi All, I am researching ways to create an association between two contacts. The end goal is to have a field on the contact workspace where an agent could search and select a...
View ArticleNon contact center users (3 Comments)
Topic by Alex ManetasContentOne of the most common problems that we are facing in RightNow is that the call center wants to forward the incident to an external, non RightNow user and automatically...
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