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Access Denied to Test Agent Desktop after Upgrade to Windows 10
Topic by Drew StephensContentI just upgraded my PC to Windows 10. After the upgrade, I deleted all instances of our Agent Desktops (Production and 2 test instances) and reloaded the Agent Desktops. I...
View ArticleEnhanced Service Console Performance (9 Comments)
Topic by Ryan SchofieldReally just looking for a quick poll here on whether people are finding the Enhanced Service Console to be slower, the same, or faster than it's predecessor. I've heard from...
View ArticleLimiting number of incidents raised per day by a contact for specific...
Topic by Craig HeveyContentWe use the Products and Categories fields to create Incidents using different workflows and workspaces.An example scenario I have is if a customer selects a specific Product...
View ArticleHow to display one custom object drop values into another custom object (6...
Topic by Vivekananda ReddyHi.We are trying to capture Order and Order Line items in OSC. In Line Items, As soon as we select a product from the drop down then associated product description should be...
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Permission Denied to Agent Desktop Under Windows 10 (1 Comment)
Topic by Drew StephensContentI just upgraded to Windows 10. As part of the upgrade I uninstalled my Agent Desktops and re-installed them; I have 3 of them (Production, TST1 and TST2).After I...
View ArticleNon contact center users (4 Comments)
Topic by Alex ManetasContentOne of the most common problems that we are facing in RightNow is that the call center wants to forward the incident to an external, non RightNow user and automatically...
View ArticleLimit on indexes with custom objects associated to incidents
Topic by Srilatha ChowdurukallutlaHi All,On our customer environment of we have few custom objects and system attributes for which we see 15 indexes created. We know the limit with incidents are that...
View ArticleHow to read emails that are sent by a customer? (5 Comments)
Topic by JJHi,I'll run through an example of what I am asking about:An incident is logged by/for a customerThe customer replies to the emailQuestions:How may I read this email?Where should I be...
View ArticlePURGE_REPORT_RUN_AUDITS explanation (2 Comments)
Topic by JJHi,Sorry for the very simple question. The PURGE_REPORT_RUN_AUDITS config is described as "Specify the number of days after which report run audit log rows are deleted."Can someone just...
View ArticleHow to find the agent immediate manager through ROQL (3 Comments)
Topic by Muthulakshmi MuthaiahHi All,Could you please give an idea to find the agent immediate manager through ROQL?Thanks,Muthulakshmi
View ArticleHow to limit the number of recent shown in the Product, queue, and assign...
Topic by lbriggsWe just upgraded from 11/5 to 16/5 so basically a 20 version upgrade. We now find that all drop downs on our agents workspace now have recent on top. We have found that these recent...
View ArticleFields from custom object are not displayed on incident workspace (3 Comments)
Topic by theguyContentHi,I'm running into some wired issues and appreciate any guideline or advice on this.I had a custom object created and linked to an incident object.The custom object records are...
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Access Denied to Test Agent Desktop after Upgrade to Windows 10 (2 Comments)
Topic by Drew StephensContentI just upgraded my PC to Windows 10. After the upgrade, I deleted all instances of our Agent Desktops (Production and 2 test instances) and reloaded the Agent Desktops. I...
View ArticleAssign Queue to Profile (1 Comment)
Topic by Ali Raza JahangirHi All,how can we assign a queue to a specific profile. so that when an agent under that profile get logined, he can see all the incidents of that queue. Thanks and Regards,Ali
View ArticleLimiting number of incidents raised per day by a contact for specific...
Topic by Craig HeveyContentWe use the Products and Categories fields to create Incidents using different workflows and workspaces.An example scenario I have is if a customer selects a specific Product...
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"Copy" button is grayed out in Workspace Control (2 Comments)
Topic by Mike KramerContentI'm sure there is something simple that I'm missing here. I have a custom object that is a child of my incident. I've added the custom object's control to my workspace. I...
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Child tab functionality on reports and workspaces (3 Comments)
Topic by Andy TownshendContentWhile in the Contacts view, if you open a ticket it appears as a child tab within the parent tab (as in my screenshot below). Is it possible to add this functionality to...
View ArticleLogged in group based condition in workspace rule (1 Comment)
Topic by Saiganesh KContentIs there any way to write condition in workspace rule based on Logged In Group? I need to show/hide an object in the workspace based on the Logged In Group's...
View ArticleHow to read emails that are sent by a customer? (8 Comments)
Topic by JJHi,So if an incident is raised by/for a user, they get an email with the details. As we all know, we can put all the wording in place for them to not reply but inevitably they do. We have an...
View ArticleAdding custom options to ribbon and right click dropdown menu? (2 Comments)
Topic by Andy TownshendContentHi there,I'm a rather new admin still learning about all the capabilities of Oracle Service Cloud, so please bear with me if this question if a bit simple. I'm wondering...
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