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Permission Denied to Agent Desktop Under Windows 10 (1 Comment)

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Topic by Drew Stephens

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I just upgraded to Windows 10.  As part of the upgrade I uninstalled my Agent Desktops and re-installed them; I have 3 of them (Production, TST1 and TST2).

After I re-installed all three, I tried to sign into them.  I can sign into the Production Agent Desktop but I keep getting a "Permission Denied" dialog box when I try to sign into the TST1 and TST2 Agent Desktop.  I know I am using the proper credentials because I receive the "Log Succeeded" message but before the sign-in process completes I get an error dialog with a "Permission Denied" message (see the attached image).

Any idea what is causing this?

Version

November 2016 release of Service Cloud

Image


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