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Parameterized URL Browser Calls (2 Comments)
Topic by Brian L.ContentHi,We have a set of outside systems that we integrate with OSC via browser tab controls. The latest one throws an Apache error and the admin of the source systems says we are...
View ArticleBulk Assign SLA to Organizations (1 Comment)
Topic by Hanna Abi AklHello dears,We are using SLA's as a field in our organizations to be able to grant new contacts that sign up access to the portal to create new incidents. We are enabling SLA's...
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Remove Recent Items On Search Reports (1 Comment)
Topic by Tuğçen İlke ÇolakContentHi Community,I am trying to remove recent items on the workspace search reports. I have to use some filters on the search reports but because of the recent items, users...
View ArticleCan you create a splash page for all console users for planned outages? (3...
Topic by eileen neulingerContentWe have found the details on how to create a splash page on the customer portal. This will provide for communicating to our portal users that OSVC is not available and...
View ArticleResolution time-Field level (4 Comments)
Topic by Muthulakshmi MuthaiahHi All ,Is there a way to find the resolution time in field level in the incident workspace level.Kindly give me some inputs on this.Thanks,Muthu
View Articleset navigation set to default value for all users at once
Topic by Julian GroßmannHello,to set the navigation set to default for a user it is necessary to login and click File (top left) and go Options > Navigation Pane > check the box...
View Articlereset local cache for all users at once
Topic by Julian GroßmannHello,within the article with the Answer ID 2785 ("Can I rebuild my local cache?") it is described to reset local cache for the current user. Is there an opportunity to reset...
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Dropdown Field to Auto-fill Report Fields/Message Body (1 Comment)
Topic by Andy TownshendContentHello all!I'm looking to cut steps out of our agents' workflow.At my organization, when an agent responds to a ticket, they generally have to fill out 6-8 fields in...
View ArticleHow to display one custom object drop values into another custom object (2...
Topic by Vivekananda ReddyHi.We are trying to capture Order and Order Line items in OSC. In Line Items, As soon as we select a product from the drop down then associated product description should be...
View ArticleDynamic Task Assignment (2 Comments)
Topic by Saravanan SHi All,I have a scenario to create set of 5 tasks against the incident and assign those incidents to the 5 agents dynamically. In the same profile I have 10+ agents, I should assign...
View ArticleCustom Object (Table) restriction in Analytics (1 Comment)
Topic by Rebecca MoorhouseContentIs there are way to restrict access to a table/custom object in Analytics?We want to create a custom object which relates to legal information. We can set the...
View ArticleBulk Assign SLA to Organizations (3 Comments)
Topic by Hanna Abi AklHello dears,We are using SLA's as a field in our organizations to be able to grant new contacts that sign up access to the portal to create new incidents. We are enabling SLA's...
View ArticleCustomer/Prospect differentiation (2 Comments)
Topic by Muthulakshmi MuthaiahHi All,Is there any default function in OSvC to differ the contact is prospect/customer.As of now, we are differ the customer/prospect based on the contact type field...
View ArticleChanging size of Report in Workspace (3 Comments)
Topic by Mike KramerDoes anyone know of there is a way to change the size/display of a report in the workspace? We are embedding a report that will only show one row. Yet the report itself is a big...
View ArticleCOuntry code abbreviation with 2 digit
Topic by Muthulakshmi MuthaiahHi All,Can we restrict the country code abbreviation to 2 digit only, since some country code have 3 digit in the system level? Thanks,Muthu
View ArticleAssign the incident to Group
Topic by Muthulakshmi MuthaiahHi All,Does the queue of particular incident has been changed automatically,once the incident has been assigned to the group /Staff level.For ex., We have several...
View ArticleFeedback from multiple OSvC interfaces users? (3 Comments)
Topic by Brian L.ContentHi,I was wondering if anyone would be willing to share some details on how you are managing multiple interfaces of OSvC. We have 1 interface, but I'm told we are provisioned for...
View ArticleBroswer UI sample code for storing standard field value in another custom...
Topic by Saravanan SContentHi All,Can anyone please help me with any BUI simple sample code.Like storing the standard field value in another custom fieldI can achieve the above process in cpm using the...
View ArticleService Mailbox Configuration (3 Comments)
Topic by Eric MuiruirHi all,I have configured a gmail account for a test environment temporarily until we receive the proper credentials from the client. The mail id and password are found to be...
View ArticleCustom Deployment Location not inheriting permissions (6 Comments)
Topic by Dan EcclestonHi,So we are using custom deployment location and shared network location. CDL is a folder within program files. The ACL on this folder shows authenticated users have full...
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