Custom Object Relationship (3 Comments)
Topic by NivenContentI have created a custom object that is the child of contact. The objective is to have the contact to have more than one custom object record. However the custom object should also...
View ArticleMake a read only field mandatory in the contact workspace (1 Comment)
Topic by chidambaram CTI have read only field in the contact workspace and input for that field is from Add-in. I have workspace rule to make that field mandatory. Since that field is read-only field...
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Disable internal OSvC Address Book (3 Comments)
Topic by Brian L.ContentHi,Is it possible to disable the internal address book from the Incident Forward screen? Attached is what I am referring to - we want to disable the ability to forward incidents...
View ArticleWeb Color Scheme Causing Performance Issues (2 Comments)
Topic by JLFolkmanWe have had a few reports of analysts having performance issues after we moved them to the Enhanced Service Console and found that they are using the "web" color scheme under View...
View ArticleGetting Interface ID/Name (2 Comments)
Topic by Raghav SContentHi,I have created a Add-in to do different kind of validations in 3 different agent desktop interfaces. But for this, I don't want to create 3 different Add-ins for each...
View ArticleAgent Browser UI (4 Comments)
Topic by vignesh senthil kumarHiCan anyone share BUISample code(working code).i just need to be clear that where the script are to be used.. so kindly share any BUI based program.Thanks in...
View ArticleSend on Save defaults Not Working on Incident Multi-Edit (2 Comments)
Topic by Andy TownshendContentI have a question about the Send on Save check box working improperly on the Incident Multi-Edit interface. I've set two of the Response Options for the Send on Save...
View Articleis that possible to pop up Survey on Agent Desktop
Topic by J Smithi am wondering if RNT has some kind of tool or widget so a manager level profile could push out a question to all agent and agent can submit their answer, we have Notification Popup in...
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Opportunity Button
Topic by Marcelo PeraltaHi,I need add the New Opportunity button to the Contact workspace toolbar such as it is in the Incident workspace. Is it possible?Thanks in advanceRegards
View ArticleField answers.publish_on: mask to show date and time. (2 Comments)
Topic by Douglas HenriqueContentThe description of this field reads: "The date and time an answer will be automatically set to the Public status."But the mask for this field on the Answer workspace...
View ArticleRegister Now! Ask the Experts Webinar: Exploring the Agent Browser (3 Comments)
Topic by Stephanie KalevaOracle Service Cloud Ask the Experts WebinarRegister Now!Exploring the Agent BrowserWednesday, May 18 @ 8 a.m. PST/11 a.m. ESTJoin Kent Swartz, Agent Desktop Product Manager,...
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Custom Object Fields not showing in BUI.
Topic by Frank LittlejohnContentI have a BUI set up with an Incident Workspace that contains a text field from a Custom Object. When I log into BUI, the label for the field shows, but not the field...
View ArticleRelate an Incident to an Opportunity (6 Comments)
Topic by Rebecca MoorhouseIs there any way to relate an Incident to an Opporunity?We are just starting out using Opportunities for our Economic Development department, so have very limited knowledge.We...
View ArticleCan you create a splash page for all console users for planned outages? (1...
Topic by eileen neulingerContentWe have found the details on how to create a splash page on the customer portal. This will provide for communicating to our portal users that OSVC is not available and...
View Articleworkflow for auto assignment of tasks to the complaint manager. (7 Comments)
Topic by Saravanan SHi Geeks,We have created a workflow for which the task has to be automatically created once after the incident is closed by the ComplaintMgr_company. But unfortunately the mapped...
View ArticleChanging size of Report in Workspace
Topic by Mike KramerDoes anyone know of there is a way to change the size/display of a report in the workspace? We are embedding a report that will only show one row. Yet the report itself is a big...
View ArticleRemove Fonts from Rich Text Incident Editor (3 Comments)
Topic by Andy TownshendContentHello all,Is it possible to limit the amount of fonts available in the Rich Text Incident Editor? Our current list of fonts in the dropdown menu:System DefaultArialBookman...
View ArticleEscalation rules is not working (9 Comments)
Topic by Seethalakshmi SHi All,I am not using SLA in Escalation.I have specified 2 level of escalation. As per rule first level escalation is working fine.For Next level escalation - I have created one...
View ArticleDeleted Incidents (2 Comments)
Topic by Walid SarkisContentHello,is there a way to see deleted incidents, like a file log or something?Regards, VersionAugust 2016
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Unable to find the specified file (2 Comments)
Topic by Janusz JasinskiContentHi,We have a very random error happening (attached). If the agent closes the console down and opens it back up again, it seems to run fine.It's happened during a chat,...
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