Deleted Incidents (3 Comments)
Topic by Walid SarkisContentHello,is there a way to see deleted incidents, like a file log or something?Regards, VersionAugust 2016
View ArticleHow to create email templates on custom objects (4 Comments)
Topic by Venkat TanneruHi All,We have a requirement to send email notifications for custom objects. Can you please let us know if there is any standard approach that is possible in service cloud?Thanks...
View ArticleNeed validation on deployment method (2 Comments)
Topic by Matias BuonavolontaContentHi,We are defining the deployment strategy of the agent desktop implementation within our callcenter. The same has the following characteristics: - Over 6,000 agents...
View ArticleHow to Open Multiple Workspace (3 Comments)
Topic by Franco EchevarriaContentHi guys, I want to ask you how to add multiple workspaces from one Agent Browser Add-in.I have opened a new incident when the chat is accepted and I want to open a...
View ArticleApplication Error Notifications (1 Comment)
Topic by Jacek SzymanskiHi all,I am looking for a way to send e-mails to a specific e-mail address for a specific type of errors showing in the Notifications window. Please note that I am not talking...
View ArticleEscalation Level Unspecified is duplicated
Topic by JJHi,I was adding a new escalation rule and set the new escalation level to Unspecified but this has created a duplicate escalation level.Have I done something wrong? What should I have...
View ArticleDatabase Operation in .NET Add ins
Topic by shreeshaContentHello All,I have recently started working with .Net Add-in. I have developed Global Ribbon add-in where i am trying to open the Contact workspace. Scenario is From the Ribbon i...
View ArticleCPM not updating child of incident custom object field (1 Comment)
Topic by Federico PalaciosContentHi guys, I have the following CPM code, triggered by a business rule for an incident:The test harness validate function tells me that the code is working and OrderCount...
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Unable to update the TASK object using PATCH Method
Topic by Keerthi PeesapatiContentHi All, I am using REST API of OSvC to update the TASK Object Record, getting an SSL error. Any Idea. Regards,shiva kumarVersionV1.3Image
View ArticleHyperlinks in signatures not displaying? (2 Comments)
Topic by SophOContentHello,We are wanting to include Agent Signatures with a personalised URL (for individual survey feedback). We have added this to their agent profile signature. We do not want to...
View ArticleMobile Agent App for Android (3 Comments)
Topic by JLFolkmanIs the Mobile Agent App for Oracle Service Cloud only available for iPad and iPhone or is it now available for Android?We are looking at other ways for our analysts to be able to work...
View ArticleBrowser UI - popupwindow throwing sameorigin error (2 Comments)
Topic by Lydia CContentHi,I'm calling createPopupWindow function from IPopupWindowContext to display a popup with Google. The popup window is displayed but it doesn't display anything because it's...
View ArticleRightNow CTI Simulator (7 Comments)
Topic by Tuğçen İlke ÇolakHi,We currently have a demo environment and would like to build & configure based on inbound/outbound telephony.Is there any built-in functionality which would allow...
View ArticleTask Status New Values (6 Comments)
Topic by Keerthi PeesapatiAs per the requirement, we need to add new values in Task Status field. But there is no option of Task Status field in Customizable menus. How can i add them?Please help...!!!
View ArticleRightnow Application MSI
Topic by Al vEZContentHello,Is there a MSI or offline package that I can use to install the Rightnow application. I cannot install the Rightnow ClickOnce because downloading the executable from the...
View ArticleSpell check Pop-Up (2 Comments)
Topic by Chris van EsWe have activate Spell check 'As you type' active on all workspaces. The last 3 months it takes about 10 seconds or more when click on the wrong word before the Popup screen...
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Country Look Up Name not showing in custom Object Menu fields (1 Comment)
Topic by RKContentHi All,We want to have country look up in one of the custom object created. We have added a system attribute to Custom Object with Menu type and selected countries Menu.When we use...
View ArticleGoogle Maps not working within Agent desktop (1 Comment)
Topic by Shilpa SureshContentHi,I want to show google maps within a tab in contact work space. On updating the address fields, the respective location should be shown in maps within a tab. While trying...
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Unable to update the TASK object using PATCH Method (1 Comment)
Topic by Keerthi PeesapatiContentHi All, I am using REST API of OSvC to update the TASK Object Record, getting an SSL error. Any Idea. Regards,shiva kumarVersionV1.3Image
View ArticleMoving custom objects with data (3 Comments)
Topic by JJHi,So I found out today, the hard way, that packages can only contain 25 custom objects, which is fine, and actually useful!How would I move an existing custom object into another package...
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