Topic by Jacek Szymanski
Hi all,
I am looking for a way to send e-mails to a specific e-mail address for a specific type of errors showing in the Notifications window. Please note that I am not talking about Staff Member notifications (e.g. for new cases) but about Application Error notifications which are accessible through Configuration -> Navigation Sets -> (pick a set) -> Components -> Common -> Notifications.
The business scenario behind is following: we have a number of mailboxes connected to our Exchange environment. We have discovered that every now and then there is an issue being reported as bad username or password (despite neither of them being changed on either side). When this happens, the connection to our Exchange environment is lost and we are getting no new cases this way. Our support organization are not working in the Agent Desktop so they would not see the toast/pop-up informing about this problem. Instead, they would like to get an e-mail informing about this issue appearing.
The Notifications window looks like a report but it does not contain the typical reporting options including the option to schedule that report. So I am looking for either of:
- finding a way to automate e-mail sending based on the Notifications window
- creating a custom report about Notifications (I have tried that but could not find tables containing these details).
Any advice is very welcome :-)
/Jacek