Consulting multiples objects with roql (2 Comments)
Topic by Jairo CorderoContentHello gurus, I try to generate a roql consult with three objects relationated to ContactI have no problem to relating 2:SELECT C.LookupName, C.ID, CR.CedulaProfesional,...
View ArticleBrowser control-Passing Email addrress (1 Comment)
Topic by Muthulakshmi MuthaiahHi All,I am using browser control in the contact workspace to show the marketing campaigns from Eloqua and I need to pass the email address like below and It's not working...
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"o:errorCode": "OSC-CREST-00014" API REST de Oracle service Cloud (1 Comment)
Topic by José LVContentHello everyone I am trying to connect to the Rest Oracle Service Cloud API using Jdeveloper, I have followed the video that is in the document...
View ArticleTOA / OFSC screen embedding in Service cloud browser Control
Topic by RKContentHi All,Has anyone successfully implemented launching TOA within Rightnow workspace tab? I have added OFSC url : https://Login.etadirect.com in Service cloud WS as Browser control. The...
View ArticleDelete typed information in a thread by a rule. (1 Comment)
Topic by Joel GomezContentHi buddies, my intention its that when i choose a particular category, for exemple 'Support' a Standart Text is inserted into the thread, until this part everything its ok,...
View ArticleClose SR based on Task Closure (1 Comment)
Topic by Keerthi PeesapatiContentHi,We have a requirement where we have multiple Tasks associated to an SR. When all the tasks under the SR is closed, then the SR status should also be changed to...
View ArticleCustom Fields for Assets. (5 Comments)
Topic by APAContentI am new to this, and I want to add more custom fields to the assets, I thought I would do it as a custom object and define parent-child relationships, but in the list to define...
View ArticleTask Status New Values (5 Comments)
Topic by Keerthi PeesapatiAs per the requirement, we need to add new values in Task Status field. But there is no option of Task Status field in Customizable menus. How can i add them?Please help...!!!
View Articlecan we pass the query strings in agent browser UI? (2 Comments)
Topic by Saravanan SHi All, My requirement is to pass the corresponding contact's mobile number in the BUI url , based on that I need to take that contact mob number and needs to open a corresponding...
View ArticleContact's Login displayed in Chat Notification (4 Comments)
Topic by ToddWe are needing to include the contacts login field on the chat toast notification. I have modified the CHAT_ALERTFORM_DISPLAY to include contacts.login but it is not getting displayed....
View ArticleCustom CTI Solutions with RightNow (1 Comment)
Topic by shreeshaContentHi All,I am implementing CTI with RIghtnow and I am new to CTI integration.Implementation Requirement:When Call comes to the CTI solutions based on phone number Contact screen...
View ArticleHow to take large amount of incident record in ROQL or REST Service (2 Comments)
Topic by Saravanan SContentHi All, I have to take 200000 records by run the below roql query as a ROQL or in REST Service,but it shows "Poor performing query - too many rows examined", even I gave...
View ArticleExternal reference key
Topic by RKIn almost all the standard objects we have a field as "External reference key" . it is described as The unique identifier of the entry in other applications. We are integrating with other...
View ArticleAccessing CustomFields in MessageTemplates. (1 Comment)
Topic by Venkat TanneruContentHi All,We have a requirement where we want to send mails on update of Custom Object, As for Custom Objects we cannot use Message Templates. We have build a relationship...
View ArticleLogin based on SSO session token and not Username/Password (1 Comment)
Topic by Sylvia SHi Guys,I experienced an issue where a user was created but they never logged in. However, when i looked at the Agent Login report, it shows an instance where the agent had logged in...
View Articleconfiguring ports for Screen Pop (3 Comments)
Topic by Marcelo PeraltaHi,We are using the following URL to call a report from an external system.http://localhost:8086/screenpop?t=report&id=100058&contacts.Qbe$Dni=23768280But we mustchange...
View ArticleAgent Console crashes on Windows 8 (4 Comments)
Topic by Hariharan JI have downloaded and installed the RightNow package from the admin launch page. However if I try to open the RightNow.CX.exe, the application verifies requirements (within a pop-up...
View ArticleCreating a new custom field populated with all accounts in a group? (2 Comments)
Topic by Arturo ZindelHi there,I'd like to create a new custom field in the organisation record which is simply populated by all accounts in one of my groups. So - just a duplicate of the 'assigned...
View ArticleMoving custom objects with data (1 Comment)
Topic by JJHi,So I found out today, the hard way, that packages can only contain 25 custom objects, which is fine, and actually useful!How would I move an existing custom object into another package...
View ArticleUse a variable in a business rule Email Incident Information action. (5...
Topic by Scott HeidenreichContentHello,I have 5 different email groups that need to receive an email, but only one of the five groups needs to get the email for any single incident. I have a variable...
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