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Script Exit and Finish buttons - Dynamic Agent Desktop recipe
Topic by JensContentScript Exit and Finish buttonsAuthor: Jens Lundell Oracle Service Cloud Sr. Development Director Difficulty rating:(Intermediate)Target persona: Workspaces administrator creating...
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Managing Complex Workflows - Dynamic Agent Desktop recipe
Topic by JensContentManaging Complex WorkflowsAuthor: Jens Lundell Oracle Service Cloud Sr. Development Director Difficulty rating:(Intermediate)Target persona: Workspaces administrator creating...
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Mapping Tables and Workflow - Dynamic Agent Desktop recipe
Topic by JensContentManaging Complex WorkflowsAuthor: Jens Lundell Oracle Service Cloud Sr. Development Director Difficulty rating: (Advanced)Target persona: Workspaces administrator creating...
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Dynamic Agent Desktop Cookbook
Topic by JensWelcome to the Dynamic Agent Desktop Cookbook! Many of you are already familiar with the Analytics Cookbook, which we launched last year. We are now very excited to also launch a cookbook...
View ArticleCan you use a mask on phone to prevent text on existing contacts?
Topic by Paul HowardI have applied a mask (M#M#M#M#M#M#M#M#M#M#M#) to the Internationalization --> Countries --> Phone Mask. This prevents the agents from putting text or any symbols into a new...
View ArticleRegister Now! - Ask the Experts Webinar: Getting the Most Out of Custom...
Topic by Stephanie KalevaOracle Service Cloud Ask the Experts WebinarRegister Now!Getting the Most Out of Custom ObjectsWednesday, August 26 @ 8 a.m. PST/11 a.m. ESTJoin Vimal Chopra, Director of...
View ArticleHow to listen TCP Port from BUI? (1 Comment)
Topic by Mauricio NinomiyaContentHi all,Im trying to listen a TCP port from Browser UI. I know that at the console we can use EXT_CONSOLE_WS_ENABLED to listen, but it doesnt work with Browser UI. Is...
View ArticleService Cloud and Field Service Integration
Topic by Kiran RajendranContentHi Team,I am looking for some help on integration between OSvC and OFSC. I am using latest release of OFSC for our demo purpose. According to the latest documentation ICS...
View ArticleTurn off Question Receipt for just one mailbox (3 Comments)
Topic by Cathy+Jo Van+PeltContentIs there anyway to turn off the question receipt email for just one of the mailboxes? We are testing a new product brand and our current message template doesn't work...
View ArticleBrowser User Interface - full usage?
Topic by Brian L.ContentIs anyone having their agents use the Browser User Interface full time? I am on the Feb 2016 release and had the BUI added to our test site. I've been playing around with it,...
View ArticleUsing One object for more than one Functionality. (1 Comment)
Topic by Venkat TanneruContentHi All,We have a requirement where we need to use the Incident object for more than one purpose i.e. we want to use incident as Service request as well as for storing one...
View ArticleHow to create email templates on custom objects (3 Comments)
Topic by Venkat TanneruHi All,We have a requirement to send email notifications for custom objects. Can you please let us know if there is any standard approach that is possible in service cloud?Thanks...
View ArticleSpell check Pop-Up
Topic by Chris van EsWe have activate Spell check 'As you type' active on all workspaces. The last 3 months it takes about 10 seconds or more when click on the wrong word before the Popup screen...
View ArticleCan you create a sub-incident? (1 Comment)
Topic by Mihai MateiContentHi Guys I need to create a Master Incident who should have more incidents linked to it, like a child incident. Can you do that ? Regards MihaiVersionService cloud
View ArticleDisplaying a message during tab switch
Topic by Srinath SrinivasanHi, Is there a way to display a message when we are switching tab in the incident workspace, I could see the possibility for the button click only, would be grateful if you...
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Help with Answer workflow (6 Comments)
Topic by Ian OliverContentHi AllWe are trying to create an answer workflow that copies answers (so we can use templates) and presents the user with the copied answer so they can edit it and save. I...
View ArticleSeems basic but - how do I get a custom object to show related items on an...
Topic by Scott HeidenreichContentHello, I have a custom object that has a child relationship to the incident table. I've created a report that lists the items I want to see from the custom object and...
View ArticleLOV's / Selection Lists with key-value pair element (1 Comment)
Topic by marcContentHi AllIs it possible to create a menu field (or a selection/custom menu) with LOV elements expressed as key-value pair? Any advice will be much appreciated.ThanksVersionService...
View ArticleControlling the visibility of KB articles to contact mapping.
Topic by Rasheed AhamedHi,(Say)I have 5 contacts, each contact is from different country and different organization.When a contact logs in to CP, he/she has to see only the KB Answers which are created...
View ArticleIs there a Task Template - creation of multiple tasks from Incidents in...
Topic by Ravi BalakrishnanWould like to know if there is a Task Template functionality, where you can define a template and create multiple tasks from an Incident.Our Requirement:A support agent enters...
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