I need to run appium server on Windows Jenkins slave. I use the following...
Topic by johny kopparapu1.6.4
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Admin navigation set deleted (7 Comments)
Topic by Simon EcclesContentHi people,I hope someone can help. I've accidentally deleted the default navigation set for the 'Admin' profile and this is now blank. The 'customise list' cog doesn't work...
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Purging old contacts (1 Comment)
Topic by Kristi A. KarelsContentI'm looking for a setting that purges old contacts that haven't had activity (marketing/outreach, service, etc) in the past 3 years. I have the PURGE_DELETE_INCIDENTS...
View ArticleCan you set the Default Currency and Country to a standard value on the...
Topic by vivtedI used to have interfaces with multiple country/currency requirements but now all new users I create will only ever have US and USD as the country and currency. I would like to not see...
View ArticlePreventing Characters in contacts.email (1 Comment)
Topic by Frank LittlejohnContentIs there any way to prevent characters from being entered into the email address of a contact record in the console? For instance, José@gmail.com would have to be...
View ArticleAgent Browser UI with SSO not working
Topic by JJHi,So we have gone to May 2017 and thought we'd give the agent browser UI a go but can't get it to work with SSO. We type in a username and no password (for obvious reasons) but we keep...
View ArticleTask Status New Values (3 Comments)
Topic by Keerthi PeesapatiAs per the requirement, we need to add new values in Task Status field. But there is no option of Task Status field in Customizable menus. How can i add them?Please help...!!!
View ArticleRelationship Help (1 Comment)
Topic by Keerthi PeesapatiHi All,We have a requirement. We need address details like Bill to , Ship to and Installed at. These address should be associated under organization. and these addresses...
View ArticleSame report on a dashboard with different parameters (1 Comment)
Topic by Steve FlynnContentIs there a way I can put the same report onto a dashboard more than once, but with different parameters.I could create several different versions of the report, but that...
View ArticleEmail Push timings from a queue to agent (1 Comment)
Topic by Priya GopalHi All,We have used Round Robin for Email queues and use Push to assign incidents to agents. But it takes around 15 minutes for an incident raised to assign to an agent. Can the...
View ArticleUsing Real Domain Name instead of Custhelp.com (4 Comments)
Topic by Mathieu LHello to everyone,We would like to use our real domain name instead of Custhelp.com to reply to our Customers.We don’t want to use the smtp/pop3 settings.Does anyone have another...
View Articlelimiting number of accounts signed on at once (3 Comments)
Topic by Terri MContenthey guys and gals! ya'll have always helpled me, so im turning to you again. Is there a configuration that I can go to that will limit the number of accounts signed into oracle...
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Hi All, I'm getting below error while invoking the SOAP web service via...
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View ArticleCustom Objects and Incident Rules
Topic by JLFolkmanIs it possible to create rules that use custom object fields in a more current version? We are currently using Feb '16 and doesn't look like this is possible right now. What I am...
View ArticleUpdate multiple records with roql query in CPM
Topic by Jairo CorderoContentHello gurus,I have the next requirement:Custom Object (CO.Direccion) with the next fields:Id, Principal (Yes/No) and Contact (Relation with Contact object)I have multiple...
View ArticleRegister Now! - Ask the Experts Webinar: Getting the Most Out of Custom...
Topic by Stephanie KalevaOracle Service Cloud Ask the Experts WebinarRegister Now!Getting the Most Out of Custom ObjectsWednesday, August 26 @ 8 a.m. PST/11 a.m. ESTJoin Vimal Chopra, Director of...
View ArticleUse of API Sendmailing
Topic by Marcelo PeraltaHI,We are using the API Sendingmail and we need send the email to another receiver in copy (CC). Is it possible?Reading the documentation I just can see three...
View ArticleAssign incidents to individual vs. group (3 Comments)
Topic by D. HewitContentIn my incident workspace, I have an Assigned dropdown for assigning incidents to our employees. All of our groups allow us to click a second dropdown within the dropdown, and...
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Creating a workspace with fields to the left - Dynamic Agent Desktop recipe
Topic by JensContentCreating a workspace with fields to the leftAuthor: Jens Lundell Oracle Service Cloud Sr. Development Director Difficulty rating: (Beginner)Target persona: Workspaces...
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Workspace Validation - Dynamic Agent Desktop recipe
Topic by JensContentWorkspace ValidationAuthor: Jens Lundell Oracle Service Cloud Sr. Development Director Difficulty rating:(Intermediate)Target persona: Workspaces administrator creating workspaces...
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