Topic by Jens
Content
Script Exit and Finish buttons
Author: Jens Lundell
Oracle Service Cloud
Sr. Development Director
Difficulty rating:
(Intermediate)
Target persona: Workspaces administrator creating scripts for agents
Ingredients:Agent Scripting, Workspace Rules, Desktop Workflow
Overall description/purpose: In this video we discuss the Navigation Panel in Agent Scripting. Specifically we learn:
- How the Beginning, Previous, Next, Exit, and Finish buttons work
- How to hook up the Exit and Finish buttons to Workspace Rules
- How to branch in a Workflow when the Exit or Finish buttons are pressed in a Script
This video only applies to the Agent Desktop at this time, as Agent Scripting is not supported in the Agent Browser UI yet.
Video: Click to View Video
Attachments: Attached is a Workflow export file with the final Workflow, including the Script and Workspaces, that branches based on if Exit or Finish is selected in a Script. Import using instructions here.
