Topic by RK
Content
Hi All,
Has anyone successfully implemented launching TOA within Rightnow workspace tab? I have added OFSC url : https://Login.etadirect.com in Service cloud WS as Browser control. The page is not being loaded.Its a blank screen which gets displayed. I am not even getting the login screen.
Can anyone suggest how this can be achieved? Also if credentials can be passed directly in the URL ? So that agent do not have to type his credentials.
If this browser Control approach is correct or not.
I have also tried through Content Pane add-in which opens a browser Control in a new content pane but there also the page is not getting loaded.
If i use any other URL example: https://www.google.com. the page is loaded from both the approach.
Would appreciate on how the authentication issue was resolved to ensure seamless transition between applications?
Thanks,
Ridhima