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Is there a way besides rules to hide a value choice from a drop down menu? (1...
Topic by Connie CannonContentIs there a way to hide a value from all drop down menus? I'm trying to archive a value from a custom menu option so would like to hide from all drop downs. I know I can...
View ArticleRegular Expressions in Rules (4 Comments)
Topic by Colin CampbellContentI know this is one of these perennial questions.I am working with a client who has a specific set of requirements:Customer Type (Custom Field) Incoming Mailbox (POP and...
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How to able OPA Workspace control
Topic by Seguros BolívarContentHi everyone, I am trying to use OPA Cloud with RN desktop but I can't see Policy Automation control in my workspaces. How I can show OPA workspace control in the...
View ArticleDefault event to fire when enter key is pressed on workspace or script page
Topic by Connie CannonSelecting 'Enter' on a keyboard is an intuitive event for usersIs there a way to set a default action when 'Enter' is pressed on the users keyboard? For example I have a...
View ArticleDefault Value in Custom Fields
Topic by Janmajay AdhikariHi Guys,When I'm deselecting a default value in Incident custom field and on trying to save, nothing changes. Can't we deselect a default value of a custom field???My custom...
View ArticleIncident masking is not working within the chat transcript (once the...
Topic by Janmajay AdhikariContent Incident masking is not working within the chat transcript (once the transcript is saved). Does anyone faced this issue before? I could see that the utility for Thread...
View ArticleTo duplicate a 'Page' in Agent Scripts (2 Comments)
Topic by Vignesh KasargodVersionMay 2014Code Block<!-- Unable to post my content over the content block, hence posting it over the code block --> Hi Friends, Is it possible to dupicate a page in...
View ArticleAgent Single Sign On
Topic by Luis MeloContentHi all,I've just tried to configure SSO by importing metadata provided by the IdP. Then exported the metadata from Oracle Service Cloud (OSvC) and given to the IdP. IdP came...
View ArticleSSO using external IdP on Login window
Topic by Luis MeloContentHi all,We configured SSO for staff members to log into the dynamic agent desktop using an embedded page from an external identity provider (IdP) in the OSvC login...
View ArticleTurn off Automated Responses on support mailbox (4 Comments)
Topic by George SalloumContentDears,One of the early steps of the implementation is to set up a support mailbox, the configured mailbox would be handled by the application, all new incoming emails...
View ArticleConditional images within workspace (1 Comment)
Topic by Andrew LyallContentHi guys,This is a bit of a longshot as I don't believe the designer will allow it but here it goes...I have the requirement to display an image within a workspace based on...
View ArticleConfiguring Outlook Appointment to point to a particular calendar
Topic by SRHiI am wondering if it's possible to configure the Outlook Appointment button, so that when you click to create an appointment, you can set which calendar opens up. I want to link the...
View ArticleRemote offices and RightNow (3 Comments)
Topic by Martin NyströmContentHello, Is there a way to have remote offices read and edit issues without having to install the Oracle RightNow client on their desktop? The case is that we have a...
View ArticleUsing Variables within Variables
Topic by Andrew LyallContentHi guys,I'm currently using Variables to populate agent scripts so that there is one central place to manage and maintain all the active agent scripting. However there seems...
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How to identify Add-In controls in a workspace or script
Topic by Connie CannonContentWhat is the best was to identify Add-Ins that have been added to a workflow or script? For example, The Add-In has been highlighted in yellow in the attached screen shot....
View ArticleHow to set the unique identification from email to phone number
Topic by ChanddlerAs I know, email address is the unique identification so that when I create a new contact from the agent desktop when I input a existing email address, my creating operation will be...
View ArticleAdding a Dynamic Link
Topic by Hanna Abi AklHello,I would like to add a dynamic link to a tab in a custom workspace. I have tried doing it but the link/url control fields we can add in a tab are static. I would like to add...
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Controlling Guided Assistance flow in Agent Desktop
Topic by Scott JacobowitzContentHi, I've got a couple more Guided Assistance questions I could use some help with: 1. I'm using images as buttons for our agents to click through on GA via the console....
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Custom Object Names in Recent Items (2 Comments)
Topic by Mike WaldronContentI have a customization I'm building that's heavily dependent on custom objects. However, when I work with these custom objects, they show up in the Recent Items list labeled...
View ArticlePass Custom Menu Field Value as Browser URL Query String
Topic by Arun KanthContentI have a custom menu field, let's name it city. By using a workspace rule, is there a way that I can grab this value (on field change) and set the Browser URL to append it as...
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