Adding Channel Response Types to Incident Workspace (2 Comments)
Topic by Colin CampbellContentI am looking to put in place a email and social configuration for a client.One of the questions I have is as follows:When a social comment is made into an incident you see...
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WorkFlow Design - Element Tools Working Record Ribbon - Descrepency (1 Comment)
Topic by Connie CannonContentIn the Workflow Design I'm seeing two versions of the 'Working Record' under the 'Elements Tools' tab (see attached screen shot showing them both)In one case a combination...
View ArticleIncident masking is not working within the chat transcript (once the...
Topic by Janmajay AdhikariContent Incident masking is not working within the chat transcript (once the transcript is saved). Does anyone faced this issue before? I could see that the utility for Thread...
View ArticleInsert Weblink into Ribbon or Navigation Set? (2 Comments)
Topic by Tyler DavidsonDoes anyone have any advice on how to insert a weblink into the Ribbon or Navigation Set?I suspect this is fairly easy but am having trouble finding the options to do so.We have...
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Weekends on Due Date crosstab
Topic by Marlena C.ContentI'm making a cross tab report that shows the response due for a week. Our SLA doesn't include weekends.In the cross tab, the day of week is showing M-F, but the Due Date is...
View ArticleBest way to move panels around on the workspace? (2 Comments)
Topic by Mark Any tips on a way to move a panel and its contents from one place on the workspace to another? Invariably users want to swap something from the top right to the bottom left in the...
View ArticleControl workspace panel size
Topic by MarkIs there way to control the size of a panel in a workspace? They seem to be a set size that has blank space if the contents don't fill it, or has a scroll bar if the contents are larger...
View ArticleAnswer in Agent desktop (1 Comment)
Topic by Vivek GoelContentI Would like to display an answer in task workspace tab based on the some of the task field values. For Eg.a) if Filed1= value1 and Field2 = value2 then display ans1. b) if...
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Can the options menu be removed from a report control? (10 Comments)
Topic by Clemens-Christoffer MeyreissContentHi,is it possible to remove the Options menu from the report control in a workspace and gain the used screen space for th report?Best regards,ClemensImage
View ArticleData Upload Wizard and Social Media (1 Comment)
Topic by Colin CampbellContentHi,Apologoies if this is a repost of an existing thread, I could not find anything when searching.I am looking to import data into the contact workspace from and external...
View ArticleWorkspace Browser Login?
Topic by Cameron RoyceWe are using a browser control that points to a URL that will require logging in.The URL uses an http authentication that displays in a pop up. Will this functionality work in...
View ArticleCreating a new workspace with the parent tabset deleted? (1 Comment)
Topic by Darryn VereyContentHello.I'm creating new workspaces and after a bit of prototyping, have realised I don't need a tabset taking up the entire lower half of the window I created a new workspace...
View ArticleEnabling SSO for Agent Browser UI
Topic by Pavansatish AnnavarapuContentHi,Can we enable SSO for Agent Browser UI? If yes, can anyone point me to the documentation on enabling SSO for Agent Browser UI. Thanks in...
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Agent Scripting - Footer Rules on every page
Topic by Corbin MidgleyContentI am trying to create a script to walk our agents through the call process within a Workspace. I have opted to not use the default Navigation Panel as we will only need to...
View ArticleTitle Bar and Spacer Control Auto-Resizing
Topic by Luis MeloContentHi all,It's been a while since I've been experiencing something very annoying. I normally size the Title Bar controls to size 22 and the Spacer controls to 10. But in one of...
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WorkFlow Design - Element Tools Working Record Ribbon - Descrepency (3 Comments)
Topic by Connie CannonContentIn the Workflow Design I'm seeing two versions of the 'Working Record' under the 'Elements Tools' tab (see attached screen shot showing them both)In one case a combination...
View ArticleExit Workflow and close RightNow Tab (2 Comments)
Topic by Connie CannonContentIs it possible to exit workflow and close RightNow tab when agent selects Cancel button from the workflow load element? Please see attached document for screen...
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Web link Field with in Incident Workspace
Topic by Dereck DjernesContentWe are in the middle of transitioning from CRMOD to Service Cloud. Today in CRMOD, we have a web link field on our Service Request page layout. When the ender user selects...
View ArticleHow to enable Web UI in Agent Console for 15.11 version??? (1 Comment)
Topic by Janmajay AdhikariWhere is the config setting inoredr to enable Web UI in Agent Console for 15.11 version
View ArticleRemote offices and RightNow (2 Comments)
Topic by Martin NyströmContentHello, Is there a way to have remote offices read and edit issues without having to install the Oracle RightNow client on their desktop? The case is that we have a...
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