SOAP XML for custom fields
Topic by jaya lakshmiContentHi all,I'm trying to create custom fields through batching in SOAP API. But I'm not able to update it please let me if I have missed anything on this. It would be a great...
View ArticleExport/Import Contact (1 Comment)
Topic by John LContentHi all, I'm in the process of migrating to a new OSvC instance. Is there any easy way to export the data in the contact table in my "old" instance to a CSV file then importing the...
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How to remove the OK/Cancel Button in Task workspace
Topic by Muthulakshmi MuthaiahContentHi All,Can anyone give idea to remove the OK/Cancel button in the task workspace while opening the task records from an incident workspace.Please find the attached...
View ArticleRestricting attachments that can be uploaded via the console to both...
Topic by Melissa Riley @ESGIs there any way to restrict what types of files can be uploaded via the console? Need to do this for both incidents and answers. I found portal and email how-to's but not...
View ArticleRule to search for specific words in inbound email (4 Comments)
Topic by Dan CleggIs there a way to search for specific words (strings) in an inbound email. How do I configure that in a rule? I tried using "Incident.Customer thread matches regular expression" but...
View ArticleForward and Track Add in (2 Comments)
Topic by Janmajay AdhikariI've added the "Forward and Track" Addin from administration and configured the button on the ribbon When I open an existing incident and from the ribbon I try to "forward and...
View ArticleMultiple Smart Assistance Rules (1 Comment)
Topic by Michael LocurcioCan you have multiple Smart Assistance Rules? I know they would have to be the first rules in the tree, but I would like to have one that restrictis products based on selected...
View ArticleAuto Task Creation Without Workflow
Topic by Mubashira QureshiContentI dont have workflow option in my package but I have to create an automatic task. Is there any workaround VersionService Cloud
View ArticleSLA is not applying on contacts
Topic by Vikash PatelHello Team,I have configured SLA correctly as put up business rule called if incident categories=ABE & Status =New then apply SLA.This rule is triggering perfectly as I can see...
View ArticleData Upload Wizard and Social Media
Topic by Colin CampbellContentHi,Apologoies if this is a repost of an existing thread, I could not find anything when searching.I am looking to import data into the contact workspace from and external...
View ArticleUnique Mobile Number (1 Comment)
Topic by Mubashira QureshiHow make mobile field unique in contact form
View ArticleToggle Default Email Notifications (1 Comment)
Topic by AmmuzzContentHi ,is there any way for the agent to switch on and off the default out of the box email notification functionalities like email to incident assignee and receipt email to primary...
View ArticleActive Directory integration with Agent Desktop login? (4 Comments)
Topic by Robin BullockWe have a customer request to integrate RightNow Agent Desktop logon with the Active Directory credentials for their Associates. It does not appear that this is available from...
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Field Validation (1 Comment)
Topic by Saniya ZahidContentI want to make unique mobile field in agent desktop contact form. Like email address whenever agent adds contact number of a customer and that contact number is already in...
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Phone number field-validation (3 Comments)
Topic by Mohana Gopal SelvamContentHi All,In contact workspace, can we able to validate the phone number field?For eg. We have to enter 12 numbers in the phone number field, if we enter less than 12...
View ArticleExternal Web Indexer Configuration (3 Comments)
Topic by jaya lakshmiHi All,I'm trying to configure external web indexer but i couldn't achieve this as there is no complete documentation about how to configure the web indexer. please if anyone could...
View ArticleShowing custom report on customer portal page (4 Comments)
Topic by Vikash PatelHello Team,I have created custom report in agent desktop. I want to show the same report on customer portal page with the search filter. I am looking for PHP page code to resolve...
View ArticleDate Variables in URL
Topic by Nick LWe're adding a browser control to our contact workspace which will import external records for agents to view. I have the URL string to use, and would like to change the set dates to...
View ArticlePhone number type in workspace (1 Comment)
Topic by RDContent Hi,Is there any way we can restrict that only 1 phone type is visible on the workspace and there is no option to change the phone type.For example, agent can fill only the Mobile...
View ArticleUpdate Incidents Message Thread or Contact Notes via Data Import Wizard (2...
Topic by Luis MeloContentHi all,Can anyone confirm that it is not possible to update an incident's message thread, via the data import wizard? i.e. if an incident exists already, it is not possible to...
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