Adding the World (all the countries) to Countries in RN
Topic by Chandini DavisContentCurrently, our site only has USA and Canada. Which was okay, but now we are doing an integration with our Loyalty Database, the sign-up form has an option for every...
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Unable to load RN Console (7 Comments)
Topic by Narendra MuttineniContentHi Everyone,I have installed Desktop and entered username and password. But after that I was getting some error(attached the screen shot). After click on 'ok' nothing...
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Custom Object - Field Size (1 Comment)
Topic by Luis MeloContentHi all,Here is a new one for me. I have a custom object, which contains quite a number of fields. I have a significant number of Text type fields, which had various sizes. Some...
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Link Menu options (2 Comments)
Topic by Mubashira QureshiContentI have product categories and their respective faults for example Ref category has 200 faults similarly other category D/F has 100 faults. I want if somebody select...
View ArticleMessage Box content from Message Bases (1 Comment)
Topic by Mohana Gopal SelvamHi Gurus,Can we show the message box content from Message Bases?Thanks,Mohan
View ArticleSplitting Workspace into 2 Columns (5 Comments)
Topic by Matt MillerContentHi,I am sure I am missing this in the KB or on this forum, but I am having a difficult time splitting a workspace into 2 columns, without Controls affecting the spacing. I...
View ArticleEngagement Engine Proactive Chat and Custom Fields
Topic by Nick LContentBackground... We'd like our agents to be able to identify when a chat is started after a member is logged into our online banking system.Using the engagement engine, we've...
View ArticleCustom fields for Assets? (1 Comment)
Topic by Simon EcclesHi everyoneI am trying to find a solution for loading product details into RightNow. For example, I need to add product code, product name, retail price, manufacturer, type of...
View ArticleSet up user accounts with a security question for password resets (1 Comment)
Topic by Dan CleggContentIt seems most bizarre that any user can trigger a password reset email as long as they know a username and email address.Is there/are there some config settings/ways to ensure...
View ArticleScript Rules: then action, 'Fire Exit Script Event' (3 Comments)
Topic by Connie CannonHow does the then action, 'Fire Exit Script Event' work when adding a new rule to a button
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Editing the OOTB phone fields (3 Comments)
Topic by Gary GillispieContentHi All,Is it possible to change the labels of the Phone field (its a menu type field with several phone fields... office phone, mobile phone, fax phone, assistant phone...
View ArticleImage Control option not visible under Insert Controls Tab in Ribbon (2...
Topic by Janmajay Adhikari How to enable the Image Control in Insert control tab. At present Image Control not showing in Insert Control Tab.The Workspace Designer option is checked for Admin profile...
View ArticleHow to tell if a Workflow, Workspace, or Script is being used
Topic by Connie CannonHow can one tell if a workflow, workspace, or script is being actively used. ie when was the last time the flow, space, or script was fired and by whom?Is it safe to assume that...
View ArticleSet Recent Items list to 0 (1 Comment)
Topic by Dan CleggOur chat reps don't need to be looking through Recent Items, nor even see them. Period.I can't find anything on this. Is it even possible to suppress this?
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Change standard object lookup?
Topic by Clemens-Christoffer MeyreissContentHi, Do you know if it is possible to change the object lookup field for a standard object? In this case, the customer wants to use an incident custom field...
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Edit custom object menu - how? (2 Comments)
Topic by Simon EcclesContentHi all,I have created a number of custom "menu only objects" which in turn I have used these as System Attributes for Assets. I created these because I needed more fields in...
View ArticleAdd or Edit 'Status Type' menu values of the table "Community Question...
Topic by Sathya RajendranThanks in AdvanceWe have a 'Community Question Statuses'(Refer: Data Dictionary) table in rightnow, This table contains three column like Position, Status and Status...
View ArticleHow to implement data security (1 Comment)
Topic by mai hajjaraContentWe want to implement a solution where we have two entities using the same interface, but each entity should have access to only its data without being able to access other...
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Opportunity fields in Contact Workspace (4 Comments)
Topic by Navin JoseContentDear Experts,I need to expose few Opportunity fields on the Contact Workspace. I am only able to see the Contact and Organization fields. Attaching screenshot. Kindly assist...
View ArticleBusiness Rules - Assign incident to different Queues (3 Comments)
Topic by Luis MeloContentHi all,Here is a challenge... I have a requirement whereby I need to be able to assign a new Incident to Queue A. And that is easy enough. But then if the customer replies...
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