workflow for auto assignment of tasks to the complaint manager. (5 Comments)
Topic by SathiyaKumar MHi Geeks,We have created a workflow for which the task has to be automatically created once after the incident is closed by the ComplaintMgr_company. But unfortunately the mapped...
View ArticleAuto create and assignment of Tasks for Contact (1 Comment)
Topic by Navin JoseHello Experts,I have a similar requirement.Depending upon the value of a custom menu field in Contact Object, tasks have to be created against this particular Contact.Eg)Contact...
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Remove Alternalte Email id in contact ws
Topic by Muthulakshmi MuthaiahContentHi All,Is it possible to remove the Alt Email 1& 2 in the Email menu field of contact workspace.Kindly give some idea on this. Thanks,MuthuImage
View ArticleBusiness Rule - Interface Column in Contact (1 Comment)
Topic by chidambaram CTMy site contains 2 interfaces. I want to create a business rule that will set custom field to appropriate interface value.if contact is created within the "Interface1" then set...
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Want to know the PHP file behind Contact Print Dialog content (1 Comment)
Topic by Suresh ThirukotiContentHi,Our client is using older Mail PHP files and they want to know how to edit the PHP file behind the Print Dialog box of Contact Workspace record. I have searched in...
View ArticleOne contact in different Organization (2 Comments)
Topic by Mohana Gopal SelvamHi Gurus,Can we able to associate single contact under multiple organization?Contact and Organization have one to one relationship in OSvC?Thanks,Mohan
View ArticleScripts - Not able to add incident thread control (1 Comment)
Topic by JTContentHi all,I'm in the process of creating a script alongside a workflow. I have created an incident script and have been able to successfully add incident custom fields, etc. to the...
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Issue with Incident Message Header (1 Comment)
Topic by Heena KarirContentHi All,Recently, we have observed some changes in Incident Message Thread Headers. Whenever user sends response to customer, on save additional word "Private" is appended to...
View Article"Advanced Workspace Design" on-demand presentation & PPT slides (1 Comment)
Topic by eleepView the "Advanced Workspace Design" on-demand presentation to learn how to optimize your different workspace profiles with contextual workspaces, agent scripting, hot keys, profile-based...
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Workflow Question - Is it Possible to Set the Thread Order When Entering A...
Topic by Sara KnetzgerContentI'm working on a few new workflows for one of our internal operations departments and I'm having some issues with the incident thread order. I need to have both a private...
View ArticleData Import Wizard - Multiple Interface Problem (1 Comment)
Topic by Simon EcclesHi everyone,I am trying to import a number of contact records, however I am encountering a problem.I have one site, with 5 interfaces (each interface is for a different company)....
View ArticleChange of Times New Roman font in Oracle for agent view (Guided Assistant)
Topic by Matthias HintnerContentHi,Does anyone know how to change the default font in Oracle from Times New Roman to something more modern, like Arial or Calibri.Example: When opening the Guided...
View ArticleCreating a new workspace with the parent tabset deleted?
Topic by Darryn VereyContentHello.I'm creating new workspaces and after a bit of prototyping, have realised I don't need a tabset taking up the entire lower half of the window I created a new workspace...
View ArticleQuestion Hierarchy in Agent Scripting (1 Comment)
Topic by Vivek GoelI would like to implement Question Hierarchy in Agent Scripting similar to guided assistance i.e. when user answer first question then only second question will appear. I would like...
View ArticleChange Font size of Input fields in Workspace
Topic by AmmuzzContentHi Guys,Is it possible to change the font size of text entered into a field in Workspace without changing the font size of the operating system ?? Is there any configuration...
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Data Import - Cannot import data from CSV into a custom object (1 Comment)
Topic by Salik AzizContentHello,We are preparing to migrate from Salesforce to Oracle RIghtNow. For this we have created a test custom object in RightNow and have created a test CSV to test data import...
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Can the options menu be removed from a report control? (4 Comments)
Topic by Clemens-Christoffer MeyreissContentHi,is it possible to remove the Options menu from the report control in a workspace and gain the used screen space for th report?Best regards,ClemensImage
View ArticleChange Font size of Input fields in Workspace (2 Comments)
Topic by AmmuzzContentHi Guys,Is it possible to change the font size of text entered into a field in Workspace without changing the font size of the operating system ?? Is there any configuration...
View ArticleWorkflow staring from a Chat condition? (1 Comment)
Topic by Matthias HintnerContentHi,the request sound simple, but I don't know if that is doable (looks like it's not). I would like to create a simple workflow starting from a chat workspace.Entry...
View ArticleCustomer Login SSO / Symantec Access Manager
Topic by Marlena C.Anyone have experience with setting up SSO? Our company is switching identity providers and they have copied the settings from the existing provider (which works in our Prod enviro)...
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