Topic by Matthias Hintner
Content
Hi,
the request sound simple, but I don't know if that is doable (looks like it's not). I would like to create a simple workflow starting from a chat workspace.
Entry Point --> Decision (Customer is logged in) -->
--> Yes --> Load Chat Workspace A (incident get open at the end of the chat)
--> No --> Load Chat Workspace B (incident get open at the beginning of the chat)
It looks like the workflow is only able to start from an incident conditions and not from a chat condition.
Happy to get a disconfirmation on this.
Thanks
Matthias