Topic by Janmajay Adhikari
I've added the "Forward and Track" Addin from administration and configured the button on the ribbon
When I open an existing incident and from the ribbon I try to "forward and track" it I get the following error.
Order ID cannot be longer than 20 characters
Serial Number cannot be longer that 20 characters
I've tried to change the fields (custom fields associated to the incident object) to 10 characters but the error still remain but it refers now to 10 crt. I revert these field to original dimension 20crt