SLA is not applying on contacts

Topic by Vikash Patel

Hello Team,

I have configured SLA correctly as put up business rule called if incident categories=ABE & Status =New then apply SLA.

This rule is triggering perfectly as I can see in the rules log. But SLA is not applying the at the time of creation of incident.

Errror:- By default it's taking 2 hours.  I also check weather business rules are conflicting or not. But non of rules are conflicting then why SLA is not being apply at the time of creation of incident.

Regards,

Vikash