Adding Channel Response Types to Incident Workspace (2 Comments)

Topic by Colin Campbell

Content

I am looking to put in place a email and social configuration for a client.

One of the questions I have is as follows:

When a social comment is made into an incident you see the response channel (i.e. Twitter) but when you create a new incident this option is not available.

I have looked at the workspace configuration and I cannot see a way to enable this (see attached screenshot)

As some of the contacts will be Social only (separate from email and only via twitter or facebook) is there a way that we can update the workspace so we can enable the sending of the message via that channel?

Thanks

Colin

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