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Conditional images within workspace (1 Comment)

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Topic by Andrew Lyall

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Hi guys,

This is a bit of a longshot as I don't believe the designer will allow it but here it goes...

I have the requirement to display an image within a workspace based on the value of a field. However there are multiple images that can be displayed depending on the value of the field and the image that's displayed should always occupy the same place (e.g. If value = 1, show image 1, hide image 2, 3 and 4).

This obviously presents a problem as each image has it's own real estate and hiding the image using a workspace rule does not hide the real estate the image occupies. I have thought about using a browser control to host the image within the CP and have javascript dictate the image displayed based on the value of the field, however there is no appetite to host this outside of the agent console. I've also thought about using workflow to dictate the workspace based on the value of the field, however there are over 100 permutations!

As I imagine this is a common requirement, I wondered if any of you wonderful people have a clever workaround to this problem?

Many thanks for any help or insight in advance!

Andrew

Version

Service Cloud Feb 2015

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