Topic by Andrew Lyall
Content
Hi guys,
I'm currently using Variables to populate agent scripts so that there is one central place to manage and maintain all the active agent scripting. However there seems to be a limitation when it comes to using a mergefield/variable within a variable.
For example, I have a closing statement contained within a variable but then I want to include the customers name within the sign off, however "$contacts.name.first" will be displayed instead of the contacts actual name.
I should think this would be common functionality given the purpose of variables, so is there a workaround for this?
Many thanks!
Andrew