How to create pdf file attachment in Javascript API against Incident
Topic by Saravanan SekarHi Folks,My scenario is to save the pdf file against the incident,Process that am following to achieve this is via JS API.The pdf file is getting created successfully and...
View ArticleDoes Javascript API works in BUI Workspaces (1 Comment)
Topic by Lage AntonyContentHi Everyone,Does Javascript API works in BUI Workspaces. The code is working fine in Agent Desktop but not working in BUI. I wonder Javascript API module is still not...
View ArticleMessage Base Customer Full Name (2 Comments)
Topic by Tuğçen İlke ÇolakHi,In my environment, customer full name is shown as surname and name. But i want to show as name and surname. For example, it seems Lennon John, but i want to show as John...
View ArticleHow to hide incidents from one type of Staff account?
Topic by Hector ArreolaIs there a way to hide certain incidents from a group or type of staff account?
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Cannot Export to Excel
Topic by Matt WuteskaContentI have been able to export reports to Excel for years, now suddenly, I can no longer export reports to Excel. Yes I have excel installed. I get the following error: Unable...
View ArticleClickable button on workspace (3 Comments)
Topic by Tuğçen İlke ÇolakHi,I need to add a button on workspace and when the agent click the button, i need to open a browser. I know i can add directly link but the design does not seem good. Do you...
View ArticleBUI Element Manager - won't allow updating of reports! (5 Comments)
Topic by Scott HeidenreichContentHello,I updated a number of reports in my test environment and want to export / import them using the Element Manager. However, any report that already exists in the...
View ArticleIncident Fields in Message Bases (5 Comments)
Topic by Sasi Kiran AlladaContentHi All,I'm trying to create a CUSTOM_MSG_ entry of type HTML into the Message Base. Is there a way we can access the Incident Fields in the HTML content? like in...
View ArticleMigrate variables from one site to another
Topic by SAJI MATHEWHi Friends,What all are the possible ways to import 'variables' from one OSvC site to another? I want to import all the answer variables from one instance to another. Please suggest...
View ArticleAsynchronus CPM not working properly (4 Comments)
Topic by Saravanan SekarContentHi All, I am using curl in CPM to create record in EBS system, once the record created am mapping that respective record ID against the Incident.Here, the record gets...
View ArticleFormating Date in Quote Templates (4 Comments)
Topic by Win WorrallContentI am attempting to format the Date of the Quote Start and Quote End dates. Currently it shows both a date and time. My boss wants me to remove the time part from the...
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Has anyone encountered this "CANNOT GET PRIMARYDATAMODELKEY when no editors...
Topic by Ernie FinizioContenti have a few agents reporting this error "CANNOT GET PRIMARYDATAMODELKEY when no editors are active"i cannot figure out what it is. Anyone else get this? any help is...
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IsDropDownOpen must be set to true to select an item (3 Comments)
Topic by JTContentVersion: 16.5 (May 16)Has anyone experienced this error in frequency in the incident workspace and found a solution or workaround?Error: IsDropDownOpen must be set to true to select...
View ArticleClickable button on workspace (6 Comments)
Topic by Tuğçen İlke ÇolakHi,I need to add a button on workspace and when the agent click the button, i need to open a browser. I know i can add directly link but the design does not seem good. Do you...
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CPM Error (3 Comments)
Topic by Muthulakshmi MuthaiahContentHi All.I am getting the attached error while doing the CPM code. I am creating incident via REST API in Y instance, whenever the contact is updated in X instance. I...
View ArticleIRecordCommandContext in BUI Analytics Extension (1 Comment)
Topic by Mike WaldronIn the .NET console, there's a "Report Record Command" add-in type that "injects" record commands into report rows, so in addition to the standard copy, delete, edit and etc....
View ArticleHow to create pdf file attachment in Javascript API against Incident (3...
Topic by Saravanan SekarHi All,My scenario is to save the pdf file against the incident,Process that am following to achieve this is via JS API.The pdf file is getting created successfully and...
View ArticleJavascript API ondataupdated() function issue
Topic by Aditya KumarContentWe are using Javascript API within the custom object workspace to run certain function on ondataupdated() event. However, when i am updating any field value within the...
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Prevent opening of multiple contact (1 Comment)
Topic by Domenico CaramagnoContentHi, I would like to know If is possible to prevent the opening of more than one contact in the agent desktop.The customer requirements is: an agent must be search only...
View ArticleDelete multiple products and categories based on who created them (1 Comment)
Topic by JJHi,Is it possible to delete multiple products and categories based on who created them?We had about a dozen products and categories. However someone has added well over 30, making it an...
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