How to Invoke a file manager script from JavaScript on click of a button in...
Topic by Yash ShahContentThe Button will be present in Workspace.VersionService Cloud
View ArticleList out all Add-ins used in Work space
Topic by Sridhar KataramContentIs there a way to list out all Add-Ins being used in all workspaces (apart from manual check)VersionAug-17
View ArticleHave Recents closed as default (5 Comments)
Topic by Scott HeidenreichContentIs there a way to have the default setting such that the "Recents" pane is closed and the functions pane is expanded to show the icons and icon names? None of my users...
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CPM Error (4 Comments)
Topic by Muthulakshmi MuthaiahContentHi All.I am getting the attached error while doing the CPM code. I am creating incident via REST API in Y instance, whenever the contact is updated in X instance. I...
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Hide "Recent Opportunities/Contacts/Organisations" Area from Search Report...
Topic by Christopher FarmerContentHi,I'm trying to hide the "Recent Opportunities" area which appears when a user clicks the magnifying glass to search for an Opportunity on the Task workspace. I've...
View ArticleClickable button on workspace (8 Comments)
Topic by Tuğçen İlke ÇolakHi,I need to add a button on workspace and when the agent click the button, i need to open a browser. I know i can add directly link but the design does not seem good. Do you...
View ArticleMass upload of Dispositions (2 Comments)
Topic by J SmithIs there a faster way to add dispositions in RightNow? As in a mass upload from an excel file.
View ArticleAre special characters excluded from Custom Object columns with Text data...
Topic by Kristine TannertContentWe are wanting to integrate picklists from Siebel into Service Cloud (and possible NetSuite into Svc Cloud) using Custom Objects. However, I'm concerned because some of...
View ArticleWhat is the purpose of the "group" on profiles? (1 Comment)
Topic by Hector ArreolaHi,I was looking for a way to divide and manage staff accounts, and I ran into this field on the staff account editor, but for example, i didnt find a way to use this on the...
View ArticleChange Banner Flag level with Workspace Rule (2 Comments)
Topic by vivtedI am building out a BUI workspace and I wanted to set a workspace rule so that if the agent changes the queue to a particular value, the rule would change the value of the banner flag...
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Browser Ui action controls (4 Comments)
Topic by Mike BeveridgeContentFirstly apologies if this has been asked before, however how do you change the action controls in the browser UI. I mean the Save, Save & Close, Send options at the...
View ArticleCustom workspace button (5 Comments)
Topic by LarsDear community,I would like to create custom buttons in a workspace which redirects you to another workspace or to a certain Report. The button shouldn't be in the ribbon. It should be in...
View ArticleDelete multiple products and categories based on who created them (2 Comments)
Topic by JJHi,Is it possible to delete multiple products and categories based on who created them?We had about a dozen products and categories. However someone has added well over 30, making it an...
View ArticleMouse over function for incidents (11 Comments)
Topic by LarsDear Community,i would like to have a mouse over function for the 'all incidents report' with the following function:All service agents should be able to read the question of a customer...
View Article18A Upgrade - New Configuration Settings DATABASE_USAGE_STATS_PURGE_DAYS &...
Topic by Niomi SutherlandContentHi Everyone,We are in the process of upgrading to 18A and there are some new configuration settings that we haven't been able to work out what impact they will have on...
View ArticleHow to Invoke a file manager script from JavaScript on click of a button in...
Topic by Yash ShahContentThe Button will be present in Workspace.VersionService Cloud
View ArticleClik here to view.
Standard Text in BUI Extension
Topic by Thibaud BlondinContentHi everyone,We are trying to build a custom sms extension from the accelerator. Everything's working well except that we are trying to integrate standard text in this...
View ArticleList of Browser Control URLs (1 Comment)
Topic by David CallaghanHello,We currently have a lot of Workspaces which use Browser Controls and point to various pages within our systemI want to update some of the pages, but in order to do this I...
View ArticlePdf document in a File Menu (1 Comment)
Topic by Domenico CaramagnoContentHi Everyone,I would like to know if it is possible to add a pdf document in a File Menu on agent desktop.I will not prefer to use the "standard way" to put the...
View Article[.Net API] Set Custom Attribute from different incident
Topic by Lucas ZuzarteHi guys.I am trying to set a custom Attribute from an incident different from the context incident but I am having some trouble. I've that for the contxt workspace, I could use...
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